Reservation Manager at Millennium Hotels and Resorts

Hotel Name: The Bostonian Hotel Boston

Location: Onsite – Boston, MA

Salary Range: Up to $75,000

Join the Team at The Bostonian

At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities.

About The Bostonian

Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods.

With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events. Surrounded by some of the city’s most celebrated dining, history, and attractions, The Bostonian provides guests with an authentic Boston experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams."

About the Role: Reservation Manager

As our Reservation Manager you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results."

Your Impact

''You will help drive reservation performance, support revenue goals, and ensure operational excellence through effective reservation management and guest service.''

What You’ll Be Doing

You will lead day-to-day operations, support team performance, and ensure service standards are consistently delivered, ensure accurate bookings, provide exceptional guest service. ''You'll act as a key partner between departments, supporting collaboration, accountablity, and results.''

Leadership & Ownership

• Drive performance through execution
• Lead with an entrepreneurial mindset, taking ownership of outcomes

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Deliver consistent, high-quality results in a fast-paced environment
• Process Travel Agent & Group Commission on a monthly basis
• Manage daily reservation operations and booking activities
• Monitor room inventory, availability and rate accuracy across all booking channels
• Ensure reservations are entered accurately and processed in a timely manner
• Review group room blocks and coordinate with Sales Department regarding group booking
• Attend weekly revenue and sales resume meetings so that tentative bookings can be tracked and cut-off dates are being adhered to.

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Maintain positive relationships with employees and encourage teamwork and professionalism throughout the Front Office.

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work independently while collaborating effectively with cross-functional teams

Qualifications

• Previous experience in hotel reservations, hospitality, front office, or customer service preferred
• Strong organizational skills and attention to detail
• Familiarity with PMS systems (e.g., Opera) and Windsurfer preferred

Education

• High school diploma or equivalent required
• Associate or bachelor's degree in hospitality management, Business, or a related field preferred

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)
• Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences.

Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.