Note Processor at PlainsCapital Bank

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!

The Note Processor is responsible for the accurate boarding, funding, and ongoing servicing of consumer and commercial loan transactions. This role ensures transaction integrity, proper payment and advance processing, and compliance with regulatory and internal standards while supporting loan operations through issue resolution, approval validation, and cross-functional collaboration to deliver timely, high-quality service.

• High School diploma, general education degree (GED), or equivalent required.
• Minimum 1 year office/clerical experience required; prior experience in banking or commercial loan processing strongly preferred.
• Excellent PC skills, including Microsoft Office products with demonstrated ability to learn and adapt to custom systems and applications.
• Exceptional attention to detail, organizational skills, and ability to manage multiple priorities in a deadline-driven environment.
Excellent verbal and written and interpersonal communication skill with a customer-focused mindset.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

• Accurately board new, renewed, and modified loan notes into the core system, including those that require multi-rate pricing options, seasonal borrowing limits, tiered commitments, prepayment penalties, and breakage fee provisions.
• Maintain guarantor and loan structure information, ensuring appropriate approvals for non-standard transactions.
• Ensure accuracy and completeness of loan data through validation and ongoing maintenance of loan records throughout the loan lifecycle.
• Process loan funding, borrower payments, advances, payoffs, and non-sufficient funds (NSF) transactions.
• Ensure proper fee assessment, GL posting, and transaction accuracy.
• Investigate and resolve rejected or exception transactions, including corrections to payments, advances, rates, and billing.
• Perform ongoing loan maintenance activities including account updates, auto-debit setup, address changes, and amortization schedules.
• Support servicing activities such as payoff quotes, bankruptcy and foreclosure coding, SBA-related updates, and special asset transactions (e.g., forbearance).
• Calculate and process interest accruals and fee adjustments to ensure alignment with loan terms.
• Perform reconciliations (e.g., fee income, internal transfers, system outputs) and resolve discrepancies impacting financial reporting and data integrity.
• Conduct quality control reviews on loan setup, transactions, and loan system data to ensure accuracy and compliance.
• Research loan histories, documentation, and accounting discrepancies to resolve internal and customer inquiries.
• Partner with loan officers, underwriters, and loan operations teams to resolve issues, improve turnaround times, and enhance service delivery.
• Support management with special projects and adapt to evolving business needs within the loan operations function.
• Maintain knowledge of and adherence to federal, state, and internal lending regulations, ensuring all documentation and processes meet compliance standards.