Radiology Scheduler - Radiology Support Services at Antelope Valley Medical Center

Brief Description

Job Objective : Under the supervision of the Radiology Director and Radiology Manager the radiology secretary/scheduler shall be responsible for the coordination and scheduling of the radiology patient. The duties include performing as a liaison for interventional radiology procedures between the hospital and referring physician offices. Provide assistance of clerical duties for radiology.

Duties and Responsibilities

• General Responsibilities

• Act as a Liaison for Radiology and assists in the procedural paperwork process and scheduling of IR procedures as needed between the hospital and referring physician offices
• Pre coordination of radiology patients including scheduling
• Schedules radiology exams and communicate appointments to patients
• Provides normal clerical support as needed to support unit functions such as copying, scanning, typing, filing, faxing and ordering of departmental supplies
• Coordinates appointments for multiple modalities as needed
• Processes paperwork and prioritizes according to the highest need
• Answers telephone and responds to requests and routes calls/requests to the appropriate department and staff
• Assists technologists with daily patient workflow
• Uploads outside CD into PACS for radiologists to review
• Assist technologist/respond to the needs of the radiologist and other medical staff
• Obtain orders from physicians
• Obtain patient information and complete release form as required
• Burn CDs for Emergency Department patients as well as inpatients as needed/fax reports
• Prepare daily roster
• Report equipment malfunction to supervisor or lead
• Ability to work in different areas and be flexible in meeting the staffing requirements of the department
• Ability to learn required computer skills within orientation period and maintains competency
• High degree of involvement with patients and family members
• Maintains department specific certifications
• Processes and coordinates information for team leaders and charge units as needed
• Monitors PACS worklist for timely completion of all exams/scans
• Addresses delays in Radiologists reading by communicating with RIMA helpdesk to expedite readings
• Ensures final reports are in Cerner

Non-Essential Duties

• Assists in special projects as assigned
• Other duties as requested

Knowledge

• Patient scheduling applications
• PACS
• Knowledge of imaging procedures
• Working knowledge of basic medical terminology or ability to successfully complete studies in medical terminology within six (6) months of employment

Skills

• Clear and concise communication skills

Abilities

• Liaison between radiology, ordering physicians and patients that include patient scheduling
• Function under pressure
• Ability to establish and maintain effective working relationships with staff, clinicians and other health team professionals

AVMC Values: All AVMC employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

Education and Experience

Education

• High school diploma or equivalent
• Participates in age specific educational and training programs

Experience

• Minimum 1 year of experience in medical secretary scheduling
• Previous secretarial experience greater than one year preferred
• Medical Terminology preferred
• Basic knowledge of radiology procedures preferred
• Basic knowledge of patient care preferred
• Cerner scheduling experience preferred
• Coordination of IR procedures preferred
• PACS system preferred

Required Licensure and/or Certifications

• Possess and maintain current certification in American Heart Association Basic Life Support (BLS) for healthcare providers

AVMC Conduct/Compliance Expectations

• Ability to adhere with AVMC Attendance and Punctuality Policy.
• Ability to adhere with AVMC Leaves of Absence Policy.
• Ability to adhere with AVMC Paid Time Off (PTO) Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Ability to maintain the confidentiality of patient, hospital and department information.
• Ability to adhere to safety rules and regulations.
• Safely and effectively uses all equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Conforms with required and appropriate accreditation and regulatory requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct.

Physical Requirements and Working Conditions

• Work is often performed under demanding, emotional and physical conditions. Accepts additional workload during times of unexpected circumstances (e.g., high activity, high census and sudden emergencies).
• Radiation exposure

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Requirements

Education and Experience

Education

• High School Diploma or GED

Experience

• Previous experience assisting Technologists in a clinical environment, preferred.
• Previous patient transport experience in an healthcare environment, preferred.

Required Licensure and/or Certifications

• BLS certification