Leasing Manager at Flats LLC

FLATS is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.

The Leasing Manager plays a key role in delivering the FLATS living experience, serving as the first impression for prospective residents and a trusted resource for current residents. The specific property location is listed confidentially for the privacy of our tenants. The ideal candidate will be a proactive, customer-focused professional who is passionate about providing exceptional service, skilled in managing leasing activity, and capable of supporting resident needs with care and attention.

Responsibilities

• Work through all available leads promptly, effectively converting prospects into residents.

• Conduct engaging and personalized property tours that showcase the unique FLATS lifestyle and amenities.

• Prepare, complete, and maintain accurate lease files and documentation in compliance with company policies.

• Manage leasing system data to ensure accurate records and assist in achieving occupancy goals.
• Handle day-to-day resident interactions, including answering questions, submitting work orders, and providing general support.

• Collaborate with the team to ensure a smooth move-in and move-out process, promoting a positive resident experience.

• Uphold FLATS’ service standards by fostering a community-driven, welcoming environment.
• Inspect buildings and grounds regularly to ensure safety and cleanliness; promptly alert the maintenance team to any items that require repair.

• Comply with all company policies, applicable health and safety rules and regulations, as well as local, state, and federal laws.
• Maintain knowledge of local market trends and competitor properties to support effective leasing strategies.

• Partner with the broader property team to support leasing events and marketing initiatives.

Requirements

• 2–5 years of relevant experience in leasing luxury properties, property management, or a related field preferred.
• A Valid Driver’s license is required.
• Understanding of Fair Housing Laws.
• Proficiency in using Yardi property management software is required.

• Strong interpersonal and communication skills, with a genuine passion for customer service.

• Highly organized with strong attention to detail, time management, and follow-through.

• Tech-savvy and comfortable navigating CRM systems, leasing platforms, and digital communication tools.

• Professional, polished demeanor with the ability to build trust with residents and prospects.

• Self-motivated with the ability to work independently as well as collaboratively within a team environment.
• Bilingual preferred – Spanish.

Benefits

• $55,000–$60,000 annually + Leasing Commissions and Bonuses.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid Time Off.