Service Delivery Lead at HCLTech

San Antonio, Texas

Job Summary

Operations Management , Meeting Client SLA and internal metrics , People Management , Kaizen & Innovation , Solution Mindset

Key Responsibilities

1. Brining New Ideas And Innovation For Process Development And Overall Organizational Progress.

2. Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning

3. Individual Should Have Ability To Provide Solutions Commensurate With The Customers’ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.

4. Supervise And Coach Team Leaders, Managers On Weekly Basis

5. Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations

Maximum Salary (US): 140000

Minimum Salary (US): 130000

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