Customer Success Manager at Harris Computer Systems

Responsibilities:

• Increase customer engagement, adoption, and revenue.
• Develop and nurture proven relationships with clients, serving as their primary point of contact.
• Become experienced in the client's strategic business targets and operations.
• Regularly check in with clients, understand their evolving needs, and identify opportunities for additional services.
• Facilitate or host webinars with experts to enhance customers’ product knowledge.
• Monitor contract renewals and proactively engage with clients to secure renewals.
• Identify opportunities for upselling additional products or services to meet client needs.

Requirements:

• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Proven experience as a Customer Success Manager or in a similar client-facing role.
• Proven communication, negotiation, and interpersonal skills.
• Ability to understand technical concepts and translate them into client-friendly terms.
• Results-driven with a focus on customer satisfaction and retention.

• Ability to travel to client sites. Travel expected to be around 50%-75%.

Salary range: $72,000 - $82,000 USD per year.