Administrative Assistant - Room Service at Caesars Entertainment

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Administrative Assistant is directly responsible for servicing and overseeing all rooms and suites within the Nobu Tower.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Responsible for day-to-day operation and is to liaise with the necessary departments and executives (Casino Hosts, Senior Management, Associates) to ensure that all necessary activities are carried out to ensure total satisfaction of the guests and clients
• Responsible for implementing and executing Nobu standards
• Responsible for allocating resources to ensure all guests’ needs are met in a timely manner while maintaining Nobu standards
• Responsible for coordinating amenities, which includes the ordering as well as ensuring delivery of such
• Responsible for ensuring the inventory is maintained and all items are charged prior to delivery to rooms and suites
• Responsible for taking food orders from all guests within the Nobu hotel, including food orders from all outlets within Caesars Palace – Admin Assistant must be able to upsell and make suggestions on the orders
• Handles special requests and coordinates the execution of such with all other departments, including but not limited to Housekeeping, Limos, Engineering, F&B and outside vendors
• Takes reservations for restaurants and spa and upsells and makes suggestions as necessary
• Admin Assistant takes ownership of all calls within Nobu Hotel and follows up with all requests to ensure guest expectations are always exceeded.

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Must possess a strong charismatic personality
• Previous F&B or VIP Dispatcher/Admin Assistant preferred
• Knowledge of InfoGenesis, LMS and Showcase
• Presentable and professional attitude at-all-times, approachable
• Hands-on approach when necessary to satisfy the expectations of guests and Associates
• Excellent communication skills
• Ability to work independently
• Pro-active and has initiative
• Strong attention to detail, meticulous
• Excellent organizational skills
• Ability to communicate effectively internally and externally
• High standards of quality of service
• High standards of personal grooming
• Effective problem-solving skills
• Other job-related duties as assigned by their supervisor.

ADDITIONAL REQUIREMENTS

• Constant contact with Hotel Management/employees and guests.
• Fast-paced office; Must be able to do more than one task at a time.
• Ability to perform reaching, stooping and /or crouching motions repeatedly
• Must be able to communicate verbally
• Must be able to stand for extended periods of time
• Must be able to lift 25lbs.

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.