Service Delivery, Client Mgmt, Project Manager at Tata Consultancy Services

Must Have Technical/Functional Skills

Role-Specific Skills

• Client Relationship Management: Proven ability to build and maintain strong, trust-based relationships

• with key client stakeholders.

• Cybersecurity Service Knowledge: In-depth understanding of Cybersecurity Incident Detection &

• Response services, including their operational aspects and value proposition.

• Communication & Presentation Skills: Exceptional verbal and written communication, including

• incident communication, executive reporting, and presentation delivery for QBRs.

• Reporting & Data Analysis: Proficiency in interpreting operational data and service health metrics to

• create meaningful reports and insights for clients.

• Compliance & Regulatory Understanding: Knowledge of relevant cybersecurity compliance

• frameworks (e.g., FedRAMP, DoD IL) and audit requirements.

• SLA/SLO Management: Expertise in monitoring, reporting on, and ensuring adherence to

• Service Level Agreements (SLAs) and Service Level Objectives (SLOs).

• Escalation Management: Skilled in effectively managing and resolving client escalations,

• ensuring timely resolution and client satisfaction.

• Service Improvement Methodologies: Familiarity with continuous service improvement frameworks

• and practices to drive enhanced client experience.

• Cross-Functional Coordination: Ability to effectively collaborate with internal teams (e.g., SOC,

• engineering, compliance) to meet client needs and resolve issues.

• Customer Satisfaction Measurement: Experience in utilizing and interpreting customer feedback

• mechanisms (e.g., CSAT, NPS) to gauge and improve satisfaction.

• Proficiency in leveraging Artificial Intelligence (AI) to drive innovation and efficiency within technical domains.

Professional Attributes

• Excellent analytical and problem-solving skills.

• Ability to translate business questions into data-driven insights.

• Strong communication and stakeholder engagement skills.

• Ability to work independently and manage multiple priorities.

Roles & Responsibilities

• Act as a primary customer liaison for Cybersecurity Incident Detection & Response Services.

• Own client commun ication, engagement/onboarding, escalations, operational reporting, and

• service health dashboards.

• Ensure adherence to FedRAMP/DoD IL standards, audit readiness, SLA/SLO alignment, and

• cross-functional coordination.

• Drive customer satisfaction, quarterly business reviews (QBRs), and continuous service improvement initiatives.

Salary Range: $82,000 - $130000 a year

#LI-CM2

Location

San Jose, CA

Job Function

TECHNOLOGY

Role

Project Manager

Job Id

418145

Desired Skills

Project Management

Salary Range

$82,000-$130,000 a year