Ticket Agent at ATG Entertainment USA

POSITION: Ticket Agent

LOCATION: San Antonio, Texas

HOURS: Part-Time position up to 30 hours a week based on number of event(s), requires day, night, and

COMPENSATION: $15/hour

ABOUT THE POSITION

• Selling tickets in all ATG Entertainment venues in San Antonio that will include the Majestic Theatre, Charline

McCombs Empire Theatre, The Espee and other locations as needed.

• Assist patrons with ticketing need and questions in person, by email and over the phone
• Work as a team member to ensure positive patron experiences
• Process transactions accurately and efficiently
• Must be able to communicate effectively
• Selling and Exchanging tickets for Broadway season subscribers on two ticketing systems
• Work with marketing and premium services with any ticketing needs

PEOPLE, PLACES, and THINGS

• San Antonio's beloved landmarks, the Majestic Theatre (96 years), Charline McCombs Empire Theatre (112

years), and The Espee (formerly Sunset Station) bringing LIVE entertainment to the heart of downtown.

• The box office team collaborates often with Marketing, Theatre Services, and Production teams on any

ticketing needs.

• This position will require working show days/nights - box office will open 3 hours prior to ticketed time and

closed 30 minutes past ticketed time depending on the production. For Broadway productions this will vary.

EXPERIENCE and SKILLS

• At least 6 months experience in ticketing and/or customer service
• Must be able to communicate effectively
• Self-motivated and team player
• Knowledge of Windows-based programs (Word, Excel, Outlook)
• Knowledge of the Audience View ticketing system and/or Archtics is a plus
• Demonstrate excellent customer service skills
• Capable of multi-tasking in a fast-paced environment
• Bilingual is a plus

COMPETENCIES

 Collaboration / Teamwork

 Great customer service skills

 Stress management / composure

 Quick learner

 Ability to resolve customer conflicts

BENEFITS

 Pay rate of $15/hour

 Box office is located close to great public transportation and located in the heart of downtown San Antonio

 Flexible schedule

 Access to preferred seats for select performances/concerts

ABOUT ATG

Nothing beats the energy and excitement of a great live performance. That's why our mission is to bring the very best

in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we've grown to be a world

leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across

North America, the United Kingdom and Germany. That number keeps growing. We partner with the world's top

creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards

over the years. We also operate some of the world's most popular theatre ticketing sites, with 11 million and counting

customers getting their tickets directly from us.

People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious - are about

our people. Thousands of people work for ATG worldwide, and it's their passion and commitment that allows us to

create great live entertainment experiences.

Learn more about ATG, visit www.atg.co.uk/

ATG'S INCLUSION, DIVERSITY, EQUITY, & ACCESS MISSION STATEMENT

Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our

differences and believe that understanding and celebrating these differences makes us better global citizens.

We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these

ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in

which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.