Credit and Collections Manager at Rogers Machinery Company, Inc

Company Overview

Rogers Machinery, founded in 1949, specializes in industrial compressed air systems, blowers, vacuum pumps, and positive displacement pumps. We have 8 branches in the Northwest with full sales, service, and parts capability as well locations in San Jose, CA, Atlanta, GA, Houston, TX, and Southern California. Our production facilities are in Portland, OR and Centralia, WA. Visit our web site for more information at rogers- ( http://www.rogers-machinery.com/) machinery.com ( http://www.rogers-machinery.com/).

Rogers Core Values: Commitment to our Customers; Honesty; Safety; Commitment to our Employees and the Communities we serve.

Benefits: Full medical, dental, vision & life coverage; profit sharing & 401k; career training & growth support; counseling, life coaching, financial planning, personal & professional support; tuition reimbursement; paid vacation and sick leave; referral program; flexible spending account; legal aid; voluntary additional benefits (accident, hospital, etc.)

Career Website: rogers-machinery.com/pages/careers ( https://rogers-machinery.com/pages/careers)

Job Summary

The Credit & Collections Manager is responsible for leading the company’s credit, collections, and accounts receivable functions within a manufacturing and distribution environment. This role manages customer credit risk, improves cash flow, minimizes bad debt exposure, and supports profitable sales growth while maintaining strong customer relationships.

The position oversees a small team and works closely with Sales, Branch Operations, Finance, and Executive Leadership to support customer needs while maintaining effective credit and collection practices.

Essential Duties

• Lead and manage the company’s credit and collections functions by establishing and maintaining policies, procedures, and controls that support sound credit decisions and effective accounts receivable management.
• Evaluate and approve customer credit applications, establish credit limits and payment terms, and conduct ongoing credit reviews to mitigate risk exposure.
• Monitor customer accounts and financial health using internal and external reporting tools to identify early warning indicators and develop appropriate risk mitigation strategies.
• Manage and develop direct reports through goal setting, performance management, coaching, mentoring, and ongoing professional development.
• Partner closely with Sales, Branch Management, and Operations teams to review aging reports, resolve collection issues, improve communication, and enhance collection processes.
• Research, manage, and resolve customer disputes and delinquent accounts through effective communication, documentation, and follow-through, including referral of accounts to outside collection agencies when necessary.
• Manage security interests and other credit-related tools, including UCC filings, lien filings, and related documentation.
• Oversee new customer onboarding and maintain accurate customer master data within ERP and related systems.
• Perform customer account reconciliations and support account cleanup efforts through detailed analysis and documentation.
• Ensure compliance with resale certificate requirements and monitor sales tax exemption documentation to maintain accuracy and compliance.
• Support progress billing activities and assist with customer orders involving multiple billing milestones.
• Maintain working knowledge of cash receipt processes and serve as a backup resource as needed.
• Manage month-end close responsibilities related to accounts receivable, including journal entries, general ledger reconciliations, reserve analysis, and supporting schedules.
• Support internal and external audit activities by preparing documentation and responding to auditor requests.
• Serve as a functional “super user” for ERP and related technology systems by supporting process improvements, system enhancements, testing, and user adoption initiatives.

Qualifications

• Bachelor’s degree in business required including general accounting. A combination of applicable work experience and college-level course work in accounting may be substituted.
• Minimum 7+ years applicable work experience, with strong emphasis in deduction resolution, problem-solving, and collections. Knowledge of Sales and Marketing terms, trade contracts, proof of performance, and trade process; in addition, 1+ years of supervisory staff experience
• Extensive knowledge of accounts receivable processes and GAAP accounting principles required.
• Experience evaluating complex financial information including financial statements; perform cash flow analyses, lien positions, UCC filings and other credit information.
• Demonstrated experience w/ bankruptcy claims, liens, and exports helpful.
• Excellent verbal and written communication skills; able to communicate effectively and establish and maintain effective relationships across all lines of business.
• Strong computer knowledge with demonstrated experience in MS Outlook, Word, and Excel; Epicor a plus.
• Excellent skills in leadership, interpersonal relationships, and teamwork.
• Experience in handling confidential information required.
• Accounting and ERP software experience- Epicor a plus.
• Proficient with MS Office—Excel and Word.

Performance Metrics

• Days Sales Outstanding (DSO)
• Aging bucket performance
• Bad debt percentage
• Aging portfolio performance
• Cash collections vs targets.
• Dispute resolution turnaround time.

Physical Demands

• Prolonged periods sitting at a desk and working on a
• Must be able to lift to 15 pounds at

Job Type

• Full-time

Benefits

• Health Insurance (medical and behavioral health)
• Dental Insurance
• Vision Insurance
• Flexible Spending Account(s)
• Life Insurance
• Profit Share
• Paid Time Off
• 401(k) and Roth Plans
• Tuition Reimbursement
• Referral Program
• Professional Development Assistance
• Employee Assistance Program
• Mental Health Therapy and Coaching
• Legal Aid/ID Shield
• Financial Advisors
• Pet Insurance
• Ancillary Benefits such as: Critical Illness, Accident, Voluntary Life Plans, Short and Long Term Disability Plans etc.

Pay Range

• $90,000 - $120,000 annually

People with a criminal record are encouraged to apply

Work Location: Hybrid

Experience

Required

• 7 year(s): Relevant work experience
• 1 year(s): Supervisory experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( https://www.eeoc.gov/poster) notice from the Department of Labor.