Community Manager at THE HOUSING AUTHORITY OF THE CITY OF COLORADO SPRINGS

Community Manager (Housing Authority-Owned and Managed Apartment Community)

FLSA Status – Non-exempt

Position Summary

The Community Manager is responsible for the overall management, operations, occupancy, financial performance, and resident satisfaction of a housing authority-owned apartment community. This position ensures compliance with federal, state, and local housing regulations while fostering a safe, welcoming, and well-maintained community for residents.

The Community Manager oversees leasing and resident services, coordinates maintenance activities, and serves as the primary representative of the housing authority at the property.

Reports To: Multi-Site Property Manager / Deputy Director

Essential Duties and Responsibilities

Property Operations

• Supports the Multi-Site Property Manager with managing the day-to-day operations of the apartment community.
• Ensure the property is maintained in a safe, attractive, and sanitary condition.
• Conduct regular inspections of buildings, grounds, common areas, and vacant units.
• Promote a culture of teamwork, accountability, and excellent customer service.

Leasing and Occupancy

• Assists Multi-Site Property Manager with all leasing activities, including marketing, applications, waiting lists, move-ins, and move-outs.
• Maintain high occupancy levels of 98% while adhering to housing authority policies and fair housing requirements.
• Ensure accurate tenant files and documentation.
• Process annual and interim recertifications as required by applicable housing programs

Resident Relations

• Foster positive relationships with residents and community stakeholders.
• Address resident concerns, complaints, and disputes professionally and promptly.
• Coordinate resident meetings, community events, and resident engagement initiatives.
• Promote a respectful and inclusive living environment.

Compliance

• Ensure compliance with:
  • HUD regulations
  • Low-Income Housing Tax Credit (LIHTC) requirements (if applicable)
  • Housing Choice Voucher (HCV) requirements
  • Fair Housing laws
  • Housing authority policies and procedures
• Prepare for audits, inspections, and agency reviews.
• Maintain accurate records and reports.

Financial Management

• Assist Multi-Site Property Manager prepare and administer operating budgets.
• Monitor revenues and expenses to achieve financial goals.
• Ensure timely rent collection and follow established delinquency procedures.
• Prepare monthly financial and occupancy reports.

Community Development

• Collaborate with resident service coordinators and community partners.
• Support programs that improve resident well-being and self-sufficiency.
• Participate in planning for property improvements, renovations, and redevelopment projects.

Knowledge and Skills

• Knowledge of HUD regulations and affordable housing programs.
• Strong leadership and team management skills.
• Excellent customer service and conflict-resolution abilities.
• Budgeting and financial management experience.
• Strong written and verbal communication skills.
• Proficiency in property management software and Microsoft Office applications.
• Ability to interpret and apply regulations, policies, and procedures.

Physical Requirements

• Ability to walk the property and inspect units.
• Ability to climb stairs and access all areas of the community.
• Ability to lift up to 25 pounds occasionally.
• Ability to work both indoors and outdoors in varying weather conditions.

Key Performance Indicators (KPIs)

• Occupancy rate achievement
• Rent collection percentage
• Budget adherence
• Resident satisfaction scores
• Compliance audit results

Required Qualifications

Education

• High School Diploma or Equivalent

Experience

• Three to five years of progressively responsible property management experience.
• Experience with affordable housing, public housing, Section 8, LIHTC, or other subsidized housing programs preferred.

Certifications (Preferred)

• Certified Occupancy Specialist (COS)
• Housing Credit Certified Professional (HCCP)
• Certified Apartment Manager (CAM)
• Public Housing Manager (PHM)