Manager, Airport Services Training at JSX

Job Summary

The Manager of Airport Services Training (Above Wing) is responsible for leading the design, delivery, and continuous improvement of all Above Wing training programs for JSX’s Airport Services Crewmembers (ASCs). This role manages a team of instructors who deliver onboarding, recurrent, and advanced training, ensuring each program reinforces JSX’s standards of safety, compliance, and signature hospitality. The Manager partners closely with cross-functional departments to ensure that all training supports operational readiness, regulatory compliance, and the consistent delivery of the JSX customer experience across all stations.

Responsibilities/Day in the Life Tasks

• Oversee the planning, design, and facilitation of Above Wing (Airport Services Concierge Crew Members) training programs, including onboarding, recurrent, and advanced modules.
• Ensure all training materials align with regulated groups including Safety, Security, FAA, and company policies, emphasizing safety, compliance, and service excellence.
• Collaborate with operational teams to update and standardize curriculum content, job aids, and reference materials.
• Lead training efforts supporting new station openings, aircraft introductions, and procedural changes (e.g., GDS transitions, policy & procedures updates, revision of training curriculum, etc.).
• Partner with the Below Wing (OSC) training counterpart to ensure seamless coordination across Airport Services programs.

Instructor Team Management

• Directly manage a team of Airport Services Instructors and Airport Services Training Supervisors responsible for delivering Airport Services (Above Wing) training Conduct. regular coaching sessions, classroom observations, and performance evaluations to ensure instructional excellence.
• Manage instructor assignments, travel schedules, and coverage to support onboarding classes, OJT, and special projects.
• Foster professional growth through mentorship, feedback, and participation in the Instructor Development.
• Promote a culture of hospitality, professionalism, and teamwork within the instructor corps.

Compliance & Quality Assurance

• Oversee record accuracy in the LMS, ensuring timely completion and documentation of all training.
• Lead internal audits and quality checks on course delivery, assessments, and instructor consistency.
• Collaborate with groups within JSX to complete SRAs and integrate risk mitigations into training content.

Operational & Cross-Functional Support

• Partner with Station Leaders, Safety, and Operations to identify training needs, performance gaps, and improvement opportunities.
• Support new hire onboarding classes, ensuring smooth coordination between classroom and OJT phases.
• Participate in station visits and readiness assessments to validate training effectiveness in the field.
• Contribute to system and procedural rollouts (e.g., new customer experience standards, technology transitions).

Reporting & Continuous Improvement

• Track and analyze training performance metrics, completion rates, and instructor feedback to identify improvement opportunities.
• Provide regular reports to senior leadership on training progress, readiness, and outcomes.
• Recommend updates to curriculum, delivery methods, and technology to enhance engagement and scalability.
• Assist in building annual training plans, staffing forecasts, and budgetary needs for Above Wing training operations.

Culture

This Is How We Fly

Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world's most loved air carrier, providing superior results for all stakeholders.

I display a positive attitude. For others, and for myself.

I am an expert in my role. If I don’t know, I learn. If I need help, I ask.

I act with integrity every day. I never compromise on safety or security.

I am adaptable. I don’t just expect challenges, I embrace them.

I am engaged. Present. Tuned in. Listening, thinking, and contributing.

I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.

Required

Qualifications & Experience

• Bachelor's degree in training, Aviation Management, Hospitality, Organizational Psychology or related field (or equivalent experience)
• 3–5 years of experience in training leadership, preferably in aviation or hospitality operations
• Demonstrated experience managing instructors or facilitators across multiple locations
• Strong knowledge of FAA, ACAA, and Airport Services operational procedures
• Excellent communication, coaching, and project management skills
• Proficient in LMS systems, Microsoft Office Suite, and virtual training tools
• Willingness to travel up to 40% to support station launches, OJT, and instructor development

Preferred

Experience-

• 3–5 years of experience in training leadership, preferably in aviation or hospitality operations.
• Demonstrated experience managing instructors or facilitators across multiple locations.

Knowledge, Skills, & Abilities-

• Strong knowledge of FAA, ACAA, and Airport Services operational procedures.
• Excellent communication, coaching, and project management skills.
• Proficient in LMS systems, Microsoft Office Suite, and virtual training tools.
• Willingness to travel up to 40% to support station launches, OJT, and instructor development.

We do whatever it takes

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.) coaching and webinars

Compensation Range

$60,700.0 - $74,400.0

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.