Referral Clerk - Waco Clinic at Coryell Health

Brief Description

The Clinic

Referral Clerk is responsible for coordinating patient referrals to specialists, diagnostic services, and other healthcare providers. This role serves as a liaison between patients, providers, insurance companies, and referral offices to ensure timely scheduling and continuity of care. The ideal candidate is organized, compassionate, and able to manage multiple priorities in a fast-paced healthcare environment.

Essential Duties And Responsibilities

• Process incoming and outgoing patient referrals accurately and efficiently.
• Coordinate appointments with specialists, diagnostic facilities, and ancillary services.
• Obtain and verify insurance authorizations and pre-certifications as required.
• Communicate referral information, appointment details, and instructions to patients.
• Maintain accurate referral records within the electronic medical record (EMR) system.
• Track referral status and follow up to ensure completion of referrals and receipt of consultation reports.
• Collaborate with providers, nursing staff, and outside healthcare organizations to facilitate patient care.
• Verify patient demographics, insurance information, and provider documentation.
• Assist with medical records requests related to referrals when necessary.
• Answer incoming calls and respond to inquiries regarding referral status and scheduling.
• Ensure compliance with HIPAA and patient confidentiality standards.
• Perform other clerical and administrative duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• Medical office, healthcare administration, or related training preferred.
• Previous experience in a medical office, clinic, referral coordination, scheduling, or healthcare administration preferred.
• Experience with insurance verification and prior authorizations preferred.
• Experience using electronic medical records (EMR) systems preferred.

Summary

Build Your Future in Healthcare with Coryell Health

Be part of something meaningful. At Coryell Health, you’ll join a supportive, close-knit team dedicated to improving the lives of people in your community. Every day is an opportunity to bring care, comfort, and positive change to friends, families, and neighbors. Since 1940, Coryell Health has proudly served as a community-owned healthcare provider, delivering high-quality, comprehensive services all in one place. Our commitment to excellence is matched by our investment in our team. We offer competitive pay, comprehensive benefits, retirement plans, and tuition reimbursement to support your growth.

If you’re ready to begin a rewarding healthcare career and make a lasting difference, we invite you to apply and become part of the Coryell Health team.