Sales Coordinator at Millennium Hotels and Resorts

Hotel Name: The Bostonian Hotel Boston

Location: Onsite – Boston, MA

Hourly: $32.00

Join the Team at The Bostonian

At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities.

About The Bostonian

Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods.

With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events. Surrounded by some of the city’s most celebrated dining, history, and attractions, The Bostonian provides guests with an authentic Boston experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role

As Sales Coordinator, you will play an essential role in supporting the Sales team, coordinating group business, maintaining client relationships, and ensuring a seamless experience from the initial inquiry through arrival. This role is perfect for someone who thrives in a fast-paced hospitality environment, enjoys multitasking, and takes pride in delivering outstanding customer service.

Your Impact

You will serve as the operational backbone of the Sales & Marketing department by supporting sales initiatives, coordinating group and event logistics, maintaining accurate systems and reporting, and providing exceptional service to both internal and external clients. Your organization, communication, and attention to detail will directly contribute to revenue growth, client satisfaction, and the overall success of the hotel.

What You'll Be Doing

Sales Coordination & Administration

• Support the Sales & Marketing team with proposals, contracts, presentations, correspondence, Banquet Event Orders (BEOs), Group Resumes, and client documentation.
• Manage incoming sales inquiries and ensure timely lead distribution and follow-up.
• Prepare contracts, rooming lists, and group documentation while maintaining accuracy throughout the sales process.
• Maintain organized sales files, electronic records, and departmental reporting.
• Assist with small group bookings and coordinate client requests from inquiry through arrival.
• Prepare weekly, monthly, and quarterly sales reports, activity tracking, and Calendar of Events updates.

Client & Guest Experience

• Serve as a professional point of contact for clients, guests, and business partners.
• Assist with coordinating site inspections, hotel tours, and VIP visits.
• Respond promptly to client requests while ensuring a high level of customer service.
• Help ensure group arrivals and meeting details are communicated accurately across hotel departments.
• Support a seamless guest experience by anticipating client needs and following through on commitments.

Systems & Operational Support

• Maintain accurate information in Delphi, Salesforce, Opera, CVENT/Lanyon, and other hotel systems.
• Assist with data entry, reporting, forecasting support, and account management.
• Monitor group room blocks and coordinate updates with Reservations and Revenue Management.
• Support departmental projects and process improvements that increase efficiency and organization.

Team Collaboration

• Partner closely with Catering, Reservations, Revenue Management, Front Office, Finance, and Operations teams.
• Support the Sales team with administrative projects, client communications, and event coordination.
• Participate in departmental meetings and contribute to continuous improvement initiatives.
• Foster positive working relationships across all hotel departments while supporting a collaborative team environment.

What Makes You Successful

You are someone who:

• Is exceptionally organized and manages multiple priorities with ease.
• Communicates professionally and confidently with clients and colleagues.
• Enjoys building relationships and delivering outstanding customer service.
• Pays close attention to detail and follows through on every task.
• Thrives in a fast-paced hospitality environment.
• Takes initiative, solves problems, and supports team success.
• Maintains professionalism while managing confidential information.

Requirements

• 1–3 years of experience in hospitality, hotel sales, event coordination, administrative support, or customer service preferred.
• Previous hotel experience strongly preferred.
• Experience with hotel systems including Delphi, Opera, Salesforce, CVENT/Lanyon, or similar platforms is a plus.
• Strong proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently while collaborating effectively within a team.

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)
• Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences.

Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.