Direct Response Representative at Genesys

locations

Durham, NC, USA

time type

Full time

posted on

Posted Yesterday

JR111632

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview

Drive early-stage revenue growth by converting high-intent inbound demand into qualified opportunities while shaping how organizations evaluate modern customer experience technology. This role plays a critical part in engaging French-speaking prospects, ensuring high-quality interactions that build trust and accelerate decision-making. At Genesys, we enable organizations to deliver empathetic, AI-powered experiences through the Genesys Cloud platform, and this position is essential in connecting with global customers from the very first interaction.

You will own the strategic qualification of inbound leads, particularly across French-speaking markets, and identify growth opportunities within target accounts. Partnering closely with sales and marketing, you will improve conversion rates and structure the early stages of the sales cycle. This role provides direct exposure to international sales initiatives and builds a strong foundation for future direct sales roles.

Key Responsibilities

• Convert inbound leads, including French-speaking prospects, into qualified opportunities to accelerate pipeline growth
• Conduct consultative conversations in both French and English to uncover business needs and decision drivers
• Align customer needs with Genesys Cloud capabilities to drive measurable value
• Deliver impactful demonstrations tailored to both French-speaking and English-speaking audiences
• Partner with sales teams to ensure seamless opportunity handoff and maintain pipeline momentum
• Expand engagement within target accounts by building relationships with international stakeholders
• Track and optimize key performance metrics, including conversion rates and responsiveness
• Maintain consistent follow-up to accelerate deal progression and deepen customer relationships

Required Qualifications

• Professional fluency in both French and English, written and spoken, with the ability to lead complex business conversations in both languages
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience including military service
• Strong communication skills with the ability to engage international professional audiences
• Proficiency with digital tools, CRM systems, and sales enablement platforms
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail
• Demonstrated ability to collaborate effectively within cross-functional teams
• Intellectual curiosity and willingness to learn new technologies and sales methodologies
• Strong organizational and time management skills
• Interest in building a long-term career in sales

Preferred Qualifications

• Internship or early experience in sales, customer service, or lead generation, ideally in a bilingual environment
• Exposure to French-speaking markets or international customers
• Familiarity with SaaS solutions, cloud platforms, or customer experience technologies
• Experience with CRM systems such as Salesforce or similar tools
• Demonstrated ability to meet or exceed performance goals in academic or professional settings

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$44,200.00 - $77,800.00

Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.