Customer Service (Remote) at Torentify

About the Company

Spade Recruiting is a recruitment and workforce solutions company that connects professionals with flexible remote career opportunities across customer service, client support, and administrative functions. The company provides comprehensive training, career development, and ongoing support to help employees succeed in remote work environments.

About the Role

Spade Recruiting is seeking a Remote Customer Service Representative to provide exceptional client support through phone, email, text, and virtual communication channels. In this role, you will assist individuals who have requested information about benefit programs by answering questions, scheduling appointments, maintaining accurate records, and ensuring a seamless customer experience. This position is ideal for candidates with strong communication skills, excellent organization, and the ability to work independently in a remote environment.

Responsibilities

• Communicate with clients via phone, email, text, and virtual meetings.
• Answer customer questions and provide accurate information.
• Schedule and confirm appointments.
• Guide clients through basic online processes.
• Maintain accurate customer records and documentation.
• Follow up with clients to ensure timely support.
• Update customer information in company systems.
• Participate in virtual team meetings and training sessions.
• Deliver professional and friendly customer service.
• Support daily administrative and customer service activities.

Qualifications

• High school diploma or equivalent.
• Previous customer service or administrative experience is preferred but not required.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Basic computer proficiency.
• Ability to work independently in a remote environment.
• Strong attention to detail.
• Positive attitude and customer-focused mindset.

Required Skills

• Customer Service
• Client Support
• Remote Work
• Phone Support
• Email Communication
• Appointment Scheduling
• Data Entry
• Administrative Support
• Microsoft Office
• CRM Systems
• Time Management
• Problem Solving
• Communication Skills
• Organization
• Multitasking

Pay range and compensation package

• 100% remote work.
• Weekly compensation.
• Flexible scheduling options.
• Paid training and onboarding.
• Ongoing coaching and team support.
• Career advancement opportunities.
• Long-term professional growth.

Equal Opportunity Statement

Spade Recruiting is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.