G - Front Desk Associate, Host at Wrigley Mansion

Job Title: Front Desk Associate, Host

• Full time, Wednesday to Sunday with hours typically between 2pm - closing.

The Front Desk Associate, Host is the welcoming voice and face of the Wrigley Mansion. The first point of contact, ensuring every Guest's journey begins with exceptional service and a touch of magic. We believe in creating genuine, hand-tailored moments for our guests, where every interaction is infused with warmth and personality.

Essential Duties & Responsibilities:

• Promotes and provides excellent guest service experiences for all brands within the Wrigley Mansion.
• Warmly greet and welcome all Guests.
• Check in Guests for the restaurant reservations and history tours.
• Ensure Guests dining in the restaurant are seated in a timely manner.
• Handle reservation inquiries via phone, email, and in-person with professionalism and a personal touch.
• Role expectation will be responsible for the following characteristics: professional but personable, gracious, upbeat tone (i.e. Guests should be able to hear the friendliness through the phone), ability to stay composed, problem resolution - identify opportunities on the spot.
• Ensure the first impression a Guest has of the Wrigley Mansion through reservation bookings or initial inquiries is positive and informative.
• Understand and maintain a proper amount of reservations to best control the flow of business. Facilitating best practices for the dining room and culinary success.
• Menu organization, ensuring accuracy, wine menu stuffing, and cleaning.
• Maintain a clean and tidy work space.
• Coordination of server sections with assistance of management.
• Resolve reservation issues and Guest concerns with composure and creativity, identifying opportunities to enhance their experience.
• Reporting any problem reservations to management and documentation of any negative guest feedback for management to respond.
• Assist in Guest relations enhancements, including special menu printing, small signage for events team, blueprint gifts from the Mansion for special occasions, and floral arrangements and decor.
• Self motivated to finish daily check lists quickly and efficiently.
• Stay organized with communication with Guests and passing along messages to Events Team, General Managers, Executive Chefs and other departments in the Wrigley Mansion.
• Commitment to continued knowledge of menus, Mansion seasonal schedule and offerings to help Guests navigate their needs.
• Maintains a dependable work attendance record.
• Assist with Membership maintenance & communication, backup event intake details for Events Planning team and general administrative duties.
• Ability to stand for 6+ hours.
• Ability to work weekends, evenings, & holidays.
• Performs other special projects and duties as assigned.

What's in it for you:

• Working with top culinary and hospitality professionals - room for growth

• Benefits: Medical, Dental, Vision, Company Paid Life Insurance, Pet Insurance, and more
• Chef prepared Family Meal
• Dining perks when you come in as a Guest at the Wrigley Mansion
• 401(k) retirement savings plan PLUS company matching
• Amazing employee appreciation

• Partner with a team that works together and supports one another