Dental Claims Concierge at MetLife

General Information

Location

Irvine, California

Alternative Location(s)

• Posting Location: Aurora, Illinois

Working Schedule

Full-Time

Work Arrangement

Hybrid

Travel Required

10%

Relocation Assistance Available

No

Posted Date

07-Jul-2026

Job ID

18734

Description and Requirements

The Team You Will Join

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Dental Claims Concierge plays a critical role in delivering a differentiated service experience for select dental customers and members. This position serves as a trusted advocate, helping customers navigate complex claims, benefit questions, and service issues while building confidence in MetLife’s dental products and services. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this role offers the opportunity to influence customer satisfaction, strengthen key client relationships, and collaborate across the organization to drive exceptional service outcomes.

Key Responsibilities

• Serve as the dedicated point of contact for assigned customers, providing personalized support and guidance for complex service needs.
• Resolve customer and member claim escalations by conducting thorough reviews and ensuring timely, accurate outcomes.
• Partner with sales, account management, operations, and other internal teams to address customer concerns and improve service delivery.
• Provide expertise on dental plan provisions, claims processes, and customer service solutions to support clients and internal business partners.
• Promote customer satisfaction and retention through proactive communication, issue resolution, and consultative relationship management.

Required Qualifications

• High school diploma with some college coursework and experience applying dental claims or benefits knowledge to customer service and issue resolution.
• 3+ years of dental claims, dental customer service, account management, or related benefits administration experience.
• Proficiency with Microsoft Office applications, including Excel and PowerPoint, to support customer reporting, analysis, and presentations.
• Strong organizational, interpersonal, written, and verbal communication skills with the ability to manage multiple priorities and deadlines.
• Demonstrated ability to collaborate across teams, resolve complex customer issues, and deliver a high-quality customer experience.

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education and business experience.
• Experience managing complex client relationships within dental, insurance, employee benefits, or healthcare environments.
• Working knowledge of dental plan provisions, claims administration processes, and customer service best practices.
• Strong listening, consultative, and relationship-management skills with the ability to build trust and accountability through empathetic communication.
• Self-motivated professional with the ability to work independently, adapt to changing priorities, and proactively pursue continuous learning and development.

The expected salary range for this position is $74,500 - $90,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”) If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.