General Manager at Millennium Hotels and Resorts

Hotel Name: The Bostonian Hotel Boston

Location: Onsite – Boston, MA

Salary Range: $175,000 - $210,000

Join the Team at The Bostonian

At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities.

About The Bostonian

Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods.

With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events. Surrounded by some of the city’s most celebrated dining, history, and attractions, The Bostonian provides guests with an authentic Boston experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams."

About the Role: General Manager

The General Manager serves as the strategic and operational leader of the Millennium Bostonian Hotel, overseeing every aspect of hotel performance while cultivating an exceptional guest experience and an engaging workplace culture.

This executive leadership role is responsible for driving financial performance, operational excellence, guest satisfaction, and associate engagement across all departments. The General Manager works closely with corporate leadership, ownership, and department leaders to execute strategic initiatives, achieve business objectives, and ensure the hotel consistently delivers outstanding results.

As the leader of a unionized hotel, the General Manager will foster positive labor-management relationships while ensuring compliance with all applicable Collective Bargaining Agreements, employment laws, and company policies.

Your Impact

As General Manager, you will:

• Lead the overall vision, strategy, and operational success of the hotel.
• Inspire a culture focused on exceptional guest experiences, accountability, and continuous improvement.
• Drive financial performance while maximizing revenue and profitability.
• Build strong relationships with ownership, corporate leadership, guests, community partners, and union representatives.
• Create an environment where associates feel valued, supported, and empowered to succeed.

What You'll Be Doing

Executive Leadership

• Provide strategic leadership for all hotel operations, ensuring alignment with company objectives and brand standards.
• Lead, mentor, and develop the Executive Committee and department leaders.
• Foster a culture of collaboration, accountability, engagement, and operational excellence.
• Establish short- and long-term business strategies that support sustainable growth.
• Serve as the hotel's primary representative with ownership, corporate leadership, and community stakeholders.

Hotel Operations

• Direct all operational departments, including Rooms, Food & Beverage, Engineering, Housekeeping, Security, Sales & Marketing, Finance, and Human Resources.
• Ensure consistent execution of company policies, operating procedures, and luxury service standards.
• Monitor operational performance through established metrics and implement continuous improvement initiatives.
• Oversee capital improvement projects, renovations, and property enhancements.
• Lead service recovery efforts to ensure exceptional guest satisfaction.

Financial Leadership

• Develop and manage the annual operating budget, capital budget, and strategic business plan.
• Analyze financial statements, forecasting, labor costs, and operating performance to maximize profitability.
• Drive revenue growth through strategic sales, revenue management, and market positioning initiatives.
• Identify opportunities to improve operational efficiencies while enhancing the guest experience.
• Present financial results, forecasts, and strategic recommendations to ownership and corporate leadership.

Labor & People Leadership

• Foster productive and respectful labor-management relationships in partnership with Human Resources.
• Ensure compliance with all applicable Collective Bargaining Agreements, labor laws, and company policies.
• Support contract administration, grievance resolution, investigations, and consistent policy application.
• Create an inclusive workplace that promotes engagement, recognition, professional development, and retention.
• Develop succession plans and leadership development initiatives to strengthen organizational talent.

Guest Experience

• Champion a guest-first culture that delivers memorable and personalized experiences.
• Maintain a visible presence throughout the hotel while actively engaging with guests and associates.
• Promote a solutions-oriented approach to guest recovery and service excellence.
• Ensure guest satisfaction and quality standards consistently exceed expectations.

Compliance & Governance

• Ensure compliance with all federal, state, and local regulations, safety standards, licensing requirements, and company policies.
• Maintain strong operational controls and financial accountability.
• Protect company assets while promoting ethical business practices and integrity across the organization.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or an equivalent combination of education and experience.
• Minimum of 10 years of progressive hospitality leadership experience, including at least 5 years as a General Manager in a full-service hotel.
• Previous leadership experience within a unionized hotel environment, including working knowledge of Collective Bargaining Agreements and labor relations.
• Demonstrated success leading large, multi-department hotel operations.
• Strong financial acumen with experience managing hotel budgets, forecasting, labor management, and profit and loss performance.
• Proven ability to improve operational performance while increasing guest satisfaction and profitability.
• Experience with hotel renovations, repositioning, or change management initiatives is preferred.
• Strong understanding of the Boston hospitality market is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.

What Makes You Successful

The ideal candidate demonstrates:

• Executive leadership with a highly visible and approachable management style.
• Exceptional business and financial acumen.
• Strong labor-management relationship skills within a union environment.
• Strategic thinking balanced with operational execution.
• Excellent communication, negotiation, and relationship-building abilities.
• High emotional intelligence and sound judgment.
• Strong organizational and decision-making skills.
• A commitment to developing leaders and fostering an engaged workforce.
• Integrity, professionalism, and accountability in every interaction.

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)
• Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences.

Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.