Sales Manager VI at Westgate Resorts

Company Description

The Vacation Internationale (VI) Sales Team in Orlando is proudly part of Westgate Resorts, one of the most recognized leaders in the vacation ownership industry. Operating within Westgate Palace Resort, this dedicated team connects guests with the Vacation Internationale ownership program, showcasing how flexibility and value can transform the way families vacation. As representatives of both VI and Westgate, team members uphold the company’s commitment to excellence, integrity, and service from the heart, while helping guests create lifelong vacation memories.

VI Sales Manager supports our points based vacation ownership team. In this role, you will lead and coach a team of sales professionals, help them hit goals, and keep the sales process organized and running smoothly. You will also help maintain a strong focus on integrity and transparency so guests feel informed and comfortable throughout their ownership journey.

If you enjoy leading a team, developing talent, and driving results in a collaborative environment, this could be a great next step for your career with the largest privately held timeshare company in the world.

What You'll Do

• Lead, coach, and supervise the sales team in delivering ethical, high-performance presentations of points-based vacation ownership.
• Ensure all sales practices, scripting, disclosures, and contracts align with federal and state consumer protection laws.
• Facilitate ongoing training on ADA standards, UDAAP principles, rescission rights, licensing protocols, and financial agreement terms.
• Oversee contract execution and audit documentation for accuracy, completeness, and regulatory adherence.
• Collaborate cross-functionally with Compliance, Legal, HR, and Marketing to review new materials and adjust processes based on regulatory updates.
• Monitor individual and team KPIs, adjust strategies to improve conversions while maintaining compliance benchmarks.
• Uphold a guest-first sales culture that prioritizes transparency, accessibility, and long-term relationship building.
• Document team feedback, consumer trends, and process gaps, escalating concerns to appropriate departments to ensure risk mitigation.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What you will bring

• High school diploma or GED required. Associate or Bachelor’s degree in Business, Marketing, Hospitality, or a related field preferred but not required.
• Minimum 3 years of experience overseeing sales teams, preferably within timeshare, hospitality, or vacation ownership sectors.
• Direct experience with points-based vacation products, including pricing structures, tiered benefits, and consumer engagement strategies.
• Demonstrated ability to interpret and apply multi-state consumer protection regulations, licensing requirements, ADA accessibility standards, and contractual disclosures.
• History of mentoring staff with varying experience levels, conducting compliance training, and cultivating ethical, performance-driven teams.
• Familiarity with CRM platforms, mobile-based contracting tools, and data dashboards used for performance, tracking, and regulatory monitoring.
• Ability to audit contracts and verify compliance across digital and physical documentation workflows.
• Experience with CRM and lead tracking systems (e.g., Salesforce, Timeshare-specific platforms).
• Proficient in digital contracting tools and mobile-based transaction systems.
• Skilled in performance data analysis, KPI tracking, and compliance documentation.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.