Home Care Coordinator at Fedelta Home Care

The Home Care Coordinator works closely with Home Care Supervisors and partners with the Human Resources team to ensure caregivers are effectively hired, prepared, scheduled, and supported throughout their tenure with Fedelta Home Care. The Home Care Coordinator (HCC) is responsible for coordinating the recruitment, interviewing, onboarding, and offboarding of field employees to ensure adequate staffing within assigned Home Care Supervisor territory(s).

This role supports day-to-day home care operations by maintaining accurate and up-to-date field employee records including required credentials, training, and compliance documentation. The position plays a key role in creating a positive employee experience while maintaining operational efficiency and continuity of care for the clients we serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Recruit, interview, and coordinate the hiring of qualified candidates for open caregiver and field positions; collaborate with regional and operations team members to understand staffing needs, required skills, and competencies.
• Represent the local branch at job fairs, hiring events, and other recruitment and staffing initiatives.
• Coordinate pre-employment processes, including background checks, employment eligibility verifications, and required screenings
• Facilitate regular onboarding sessions to ensure new hires are prepared, compliant, and ready for field assignments.
• Maintain accurate and up-to-date records within HRIS, EMR, and personnel files; conduct regular and ad hoc audits to ensure data accuracy and compliance.
• Maintain HRIS, EMR and personnel file data within Share Point system. Perform regular and ad hoc audits to ensure data is correct and up to date and support official audits as directed.
• Maintain personnel, medical, I-9, WOTC, and other required employment records in accordance with federal, state, and company requirements.
• Ensure ongoing compliance with applicable federal, state, and company regulations, policies, and procedures; partner with Home Care Supervisors to support coaching, corrective action documentation, and compliance-related employee actions, as directed/needed.
• Review, track, and document completion of required and optional training, continuing education, licensure, certifications, and work assessments; coordinate training, screenings, and renewal timelines as needed.
• Support employee offboarding processes, including coordination of final documentation, system access updates, and record maintenance.
• Support benefits administration, including participation in annual enrollment activities and employee benefit inquiries as advised by Benefit & Payroll Specialist.
• Serve as a point of contact for employment-related inquiries from applicants, employees, and supervisors, escalating complex or sensitive matters to Home Care Supervisor, as appropriate.
• Support Home Care Supervisors with light staffing coordination, caregiver-client matching, and coverage support to maintain continuity of care. Support Home Care Supervisors with communication of schedule changes between clients and field employees, as directed/needed.
• Assist with client communication, including start-of-care outreach, scheduling updates, and routine service-related inquiries as directed/needed
• Assist with in-home assessments for new clients as directed by the Home Care Supervisor, ensuring a thorough understanding of client needs and care requirements
• Support new client intakes by collecting required information, coordinating documentation, and assisting with care setup as directed/needed.
• Assist with system updates related to caregiver assignments, schedules, and client information within agency systems (e.g., WellSky or other care management platforms) as needed/directed by Home Care Supervisor(s).
• Assist with client satisfaction follow-ups and service quality initiatives as needed/directed.
• Partner with operations and compliance teams to support the Safety Committee program, including monthly meetings, communications, and required training initiatives.
• Serve as the primary point of contact for regional offices regarding vendor visits, PPE distribution, office access, and operational needs as they arise.
• Maintain strict confidentiality of sensitive employee and client information and adhere to HIPAA privacy and confidentiality requirements.
• Learn, model, and uphold the company’s mission and values in all aspects of the role.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

POSITION REQUIREMENTS

This position requires strong time management and critical thinking skills, attention to detail and excellent follow through. Must have the ability to handle multiple priorities while effectively prioritizing tasks in a fast-paced work environment. This position requires the ability to communicate effectively in English, both verbally and written communication skills; through various channels including phone, email, and text messages. Must have the ability to maintain a high level of professionalism and customer service standards when dealing with stressful situations. This position requires above average people skills and ability to build relationships with others. Must be highly motivated to work collaboratively as a part of a team to achieve the goals as defined by the company.

None. All questionable matters are referred to Home Care Supervisor(s), HR Director, Home Care Director or Lead.

High school diploma, GED or equivalent is required. 1 year of recruiting experience strongly preferred, but not required. Previous experience in the healthcare or home care industry is strongly preferred, but not required. Any other related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, OR REGISTRATIONS:

aPHR, PHR, SHRM-CP, CNA, HCA or other relevant certifications are preferred, but not required. Must have the ability to successfully complete pre-employment and on-going background checks.

COMPUTER SKILLS

To perform this job successfully, an individual must have demonstrated experience in Microsoft Office Suite, Word, Excel, and Outlook. Must have experience with or the technical aptitude to proficiently use CRM, HRIS and/or ATS systems and healthcare programs such as WellSky Personal Care.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, your work is typically moderate. You will frequently be required to lift and/or move up to 20 pounds and only occasionally required to lift and/or move up to 50 pounds. You will regularly be required to sit, stand, walk, lift, balance, use hands to finger, handle, grasp, or feel; talk and hear; bend and reach with hands and arms; and use repetitive motion of wrists, hands and/or fingers. Occasionally required to climb ladders or steps, carry, push, pull or otherwise move objects including the human body. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus. Visual acuity is necessary to perform activities such as preparing and analyzing data; viewing computer terminal; reading; operation of office equipment; operating a motor vehicle; and determining accuracy, neatness, and thoroughness of assigned work.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, you will be regularly exposed to both inside and outside environmental conditions. May occasionally be exposed to atmospheric conditions and may be exposed to infectious diseases. The noise level in the work environment is low and typical of what is experienced in a traditional home or office environment.