Part-Time Night Auditor at Pyramid Hotel Group

Location: Houston, Texas, United States of America

Job Type: Part time

Category: Rooms

widget: Part Time

Houston Marriott Westchase

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. As a premier business-friendly and event-focused property, we offer over 604 guest rooms, with more than 43,000 square feet of event space, as well as the Republic Grill Restaurant, the Republic Lounge for evening cocktails, and an on-site Starbucks for a quick grab-and-go coffee located inside our Gift Shop. We are conveniently located in the Westchase District, just 3 miles south of Memorial City Mall, off of Beltway 8 and Westheimer. Our prime location and our friendly and positive atmosphere make us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Global Hospitality can mean for you!

Be the warm and welcoming face of our hotel overnight! As a Part-Time member of the Hotel Night Auditor team at the Houston Marriott Westchase Hotel, you will combine your hotel front office experience to support overnight hotel accounting operations, including processing daily financial reports, handling guest check-ins and check-outs, balancing transactions, and ensuring a smooth overnight experience. We're looking for someone who is dependable, detail-oriented, and enjoys providing excellent guest service.

Scheduling: Requires ability to work

11:00 PM – 7:30 AM with no scheduling restrictions, including weekdays, weekends and holidays. Schedules may change weekly to meet business demands.

Additionally, the Night Auditor role includes, but not limited to:

• Provide exceptional customer service by being engaging and taking sincere interest in the guest following Marriott brand guest service standards.
• Enter and manage guest and staff communications in computer systems, update guest profiles, resolve concerns professionally, and document follow-up to ensure guest satisfaction.
• Continuously maintain up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options.
• Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
• Prepare, maintain, and distribute statistical, financial, accounting, and auditing spreadsheets and reports.
• Audit and reconcile hotel financials including room charges, transactions, and revenue postings strictly adhering to established procedures.
• Ensure all charges, including food, outlet passes, and liquor sales, are posted to guest account; computes bill, collect payment, and make change for requests.
• Answer incoming and guest room calls using professional telephone etiquette.
• Perform daily checklist and closing duties as required.
• Maintain expected high standards for uniform and personal appearance.
• This list is not all inclusive, additional job functions will be shared during interviews.

What are we looking for?

• Experience working at a hotel or resort in a guest services and/or night auditor role is required; preferably at a full-service property.
• Able to work overnight, 11 PM – 7:30 AM, with no scheduling restrictions; including weekends and holidays.
• Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written, with empathy, patience, tact and professionalism.
• Someone knowledgeable of accounting principles and ability to compute complex mathematical data; strong mathematical and calculator skills are a must.
• Experience complex property management software systems, with ability to perform tasks in multiple computer systems, simultaneously.
• Knowledgeable in basic MS Office programs Word, Excel and Outlook.
• Able to easily adapt to unexpected changes and prioritize tasks successfully in high-pressure situations with professionalism.
• Positions self to raise, lower, and extend arms fully to perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.