Luxury Villa General Manager | Pre-Opening in Ceará, Brazil at Utopia

BRAZILIAN NATIONALS ONLY

We are looking for an experienced Luxury Villa General Manager to lead the complete pre-opening and ongoing operation of an ultra-luxury private villa in Jericoacoara, Brazil.

This is not a traditional hotel General Manager position.

We are looking for a highly operational leader who has successfully opened luxury hospitality properties from scratch, built high-performing teams, implemented operational systems, created SOPs, and delivered exceptional guest experiences.

You will be responsible for transforming an architectural project into a fully operational luxury hospitality experience.

Key Responsibilities

Pre-Opening

• Lead the entire pre-opening process from planning to launch.
• Develop and implement operational strategies.
• Create SOPs, operational manuals, policies and service standards.
• Build departmental workflows and operational procedures.
• Coordinate suppliers, contractors and operational partners.
• Implement PMS and operational systems.
• Define staffing plans and organizational structure.
• Develop budgets and operational forecasts.
• Prepare the property for a flawless opening.

Leadership & People Management

• Recruit, interview and hire all operational staff.
• Build and develop a high-performing team.
• Lead onboarding and training programs.
• Conduct performance evaluations.
• Coach and mentor department heads.
• Manage disciplinary actions when necessary.
• Make hiring and termination decisions.
• Foster a culture of accountability and excellence.

Requirements

• Minimum 5 years as General Manager, Operations Manager or Director of Operations in luxury hospitality.
• Proven experience leading at least one complete pre-opening of a luxury hotel, resort or private villa.
• Experience creating SOPs from scratch.
• Experience building operational departments.
• Experience recruiting, hiring, onboarding, developing and terminating employees.
• Strong leadership across multiple departments.
• Budget management experience.
• Vendor and contractor management experience.
• Fluent English (spoken and written).
• Willingness to relocate to Jericoacoara.

Preferred

• Forbes Five-Star or Leading Hotels experience.
• Luxury boutique hotels.
• Luxury villas.
• Ultra-luxury resorts.
• International hospitality experience.

Benefits

• Competitive compensation (USD/EUR), based on experience.
• Performance-based annual bonus.
• Contractor agreement (PJ).
• 28 days of paid annual leave.
• Relocation support to Jericoacoara.
• Temporary accommodation assistance during relocation.
• Opportunity to lead the pre-opening of an exclusive ultra-luxury private villa.
• High level of autonomy and decision-making authority.
• International work environment.
• Career growth within a fast-growing luxury hospitality and real estate company.
• Work alongside multidisciplinary teams in architecture, design and development.