Patient Care Representative at Empress Emergency Medical Services

• Job Title

Patient Care Representative

• Location

Westchester, NY

• Department

Administrative Offices

• FLSA Status

Non-Exempt

• Reports To

Patient Care Supervisor

• Shifts Hiring

Full-time

• Pay Grade

$18.00 per hour

Job Title: Patient Care Representative - Valhalla, New York (Westchester Medical Center)

Job Code: TY05047

Pay Grade: 07

Exempt (Y/N): No

Reports To: Patient Care Supervisor

Date Revised: 9/14/2023

Hourly Wage: $18.00 an hour

Patient Care Representative (This position is based in the Westchester Medical Center, Valhalla NY)

Summary

Providing both emergency and non-emergency scheduling of patient transportation. At the direction of the Patient Care Supervisor, the Patient Care Representative will perform and/or assist with scheduling patient care transportation in both the pre-hospital and post hospital setting inclusive of inter-facility transportation for both private patient transportation from the community as well as contracted medical facilities.

Main Duties And Responsibilities

• Maintains courteous and cooperative working relationships with all levels of management and employees, physicians, patients/parents, guarantors, third-party representatives and the general public.
• Coordinate ambulance transportation for contracted medical facilities, private patients and insurance companies
• Field all incoming telephonic transport requests in a timely and profession manner, ensuring accurate demographics, billing information and authorizations has been obtained
• Field any incoming complaints on common operations and missing items. Generate an incident report and forward to appropriate supervisor.
• Provides accurate summary of personal productivity to Supervisor on a daily/weekly/monthly basis.

Minimum Qualifications

• High School diploma or equivalent required.
• One year patient care experience and or general customer service.
• Familiarity with health insurance verifications, authorizations and medical terminology preferred.
• Documentation skills.

Work Environment

• Work is performed under basically normal working conditions, as in a standard office environment.

Physical Requirements

• High level of sitting/working at desk.
• Light physical effort (lift/carry up to 10 lbs.).