Program Director, Community Benefits & Community Health Initiatives at Tufts Medical Center

Job Profile Summary

This role focuses on safeguarding and promoting the welfare of patients and can provide services if necessary. In addition, this role focuses on performing the following Community Benefits & Community Health Initiatives duties: commitment to improving the health and wellbeing of, and to reducing health disparities and inequities in, the communities we serve; seeking to identify current and emerging health needs, collaborate with community partners, facilitate culturally and linguistically appropriate health services and resources, and address community health and social determinant of health needs. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience. Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems.

Job Overview

This role is responsible for implementing and managing Tufts Medical Center (Tufts MC) community health needs assessment (CHNA) and implementation strategy; managing community benefits reporting to city, state and federal entities, staying abreast of regulatory requirements and updates; planning, development, implementation and management of grant-giving and other Tufts MC community health and/or DEI initiatives, community outreach and engagement strategies and activities, and community partnerships and community relations. This position will work closely with leadership to develop and implement community health strategies, projects and programs to address the needs of populations we serve, including Asian, Black and African American, Hispanic, LGBTQ, etc. to foster equity and address health disparities.

Minimum Qualifications

1. Bachelor's degree in Business Administration, Healthcare Administration, Public Health, Community Health, or a related field AND Five (5) years of program development, community health/outreach experience, demonstrated project management and multi-tasking skills OR;

2. Master's degree in in Business Administration, Healthcare Administration, Public Health, Community Health, or a related field AND Successful completion of a healthcare Administrative Fellowship that included leading high-impact projects, collaborating with senior executives, and developing a comprehensive understanding of healthcare operations and organizational strategy.

Preferred Qualifications

1. Seven (7) years of program development, community health/outreach experience, demonstrated project management and multi-tasking skills.

2. Experience with community health program development and administration.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Manages annual CB reporting process, including template development/revision; internal and external stakeholder outreach/information gathering and report out; data aggregation and analysis; preparation of CB reports for city, state and federal regulatory agencies; securing governance level/CB committee approval; data entry to AG web portal; other efforts as needed.

2. Develops CHNA, community benefits, and SDOH reports; manage SDOH, health equity dashboards.

3. Work with leadership to engage Tufts MC leadership, such as HR, Marketing and Communications, clinical and other departments to communicate and support CHNA priorities and other community needs.

4. Conducts CHNA every three years to identify SDOH needs and health priorities for CB populations; guides CB work for the next three years.

5. Aggregates Tufts MC (entity-level) report into Tufts Medicine (system-level) community health and health equity report.

6. Leads and manages the CHNA process, including but not limited to: developing framework and/or follow work plan and timeline; designing tools, gather and analyze primary data through effective community engagement, and secondary data, identifying common themes and working with CHIP Senior Director to coordinate the selection of health priorities with stakeholders; leading community engagement and outreach to gather stakeholder input, surveys, focus groups, interviews, meetings, etc.; identifying SDOH issues facing CB communities; recommending CHNA and Implementation Strategy (IS) health priorities and address SDOH needs, develop corresponding guiding documents for approval; and reporting/highlighting CHNA findings and IS to community stakeholders.

7. Based on SDOH issues and health priorities identified in the CHNA or emergent needs, develops requests for proposals (RFP) for target communities, including but not limited to Asian Health Initiative and Dorchester Health Initiative. Publicizes RFP and solicit proposals through community engagement. Manage proposal selection process. Publicizes grantees. Coordinates kick-off event for grantees.

8. Responsible for grants administration and management.

9. Manages other community benefits partnerships, existing and new, as need arises.

10. Manages other CHIP staff as applicable to fulfill identified grantee needs.

11. Develops/maintains relations, communicate and participate in meetings with various government and public health agencies, hospital advocacy groups, e.g. COBTH, MHA, Boston CHNA-CHIP Collaborative, BPHC, community-based organizations, and civic groups related to our community benefits priorities and/or issues, activities, and programs related to Tufts MC and its surrounding communities, including South Boston, Dorchester, Chinatown, and/or South End.

12. Develops/maintains collaborative relations with internal stakeholders, e.g. physicians and clinical departments, communications and marketing team, finance, and fellow team members to effectively contribute to CHIP’s goals and to help foster a positive work environment.

13. Partners with leadership across Tufts MC to align community outreach and education efforts more closely with Community Health Needs Assessment priorities, reduce (cultural and linguistic) barriers to access care and services, financial aid and other potential barriers our local communities may experience.

14. Initiates, leads, organizes and participates in community outreach and engagement activities and public promotion of Tufts MC community health programs and services.

15. Manages/fulfills tasks related to projects implemented by these networks.

16. Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment.

17. Manages, supports, develops and implements other community health and DEI programs as needed, such as its Summer Internship Program and Asthma Prevention and Management Initiative and its successors.

18. May seek and apply for grant opportunities to accomplish community health and DEI goals.

19. Oversee office administrative needs, including supplies, mail, team calendars, maintaining electronic and paper files, and other problem-solving and troubleshooting as may arise.

Physical Requirements

1. Work environment: professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.

2. Frequently required to speak, hear, communicate and exchange information.

3. Ability to see and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

4. Occasionally lift and/or move up to 25 pounds.

5. Ability to work in confined or open environments.

6. Ability to work independently or in a team environment.

Skills & Abilities

1. Bilingual capacity that reflects our CB communities desirable.

2. Strong interpersonal and community advocacy skills.

3. Strong organizational and written and verbal communication skills, attention to detail.

4. Ability to effectively multi-task, prioritize and meet multiple deadlines.

5. Program design, implementation, grant writing/administration, and program outcomes.

6. Primary and secondary data collection, analysis, and presentation/reporting.

7. Working knowledge of hospital community benefits requirements desirable.

8. Excellent computer/technology skills and/or ability to acquire knowledge with ease.

9. Knowledge and experience with public and community health stakeholders in Boston.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range

$84,300.22 - $107,481.20