IT Help Desk at GeoTek

Incorporated in 1997, GeoTek is a full-service consulting engineering firm specializing in geotechnical engineering, construction materials testing, special inspections, and environmental consulting. We are founded on the principle of providing strong business partnerships with our clients by demonstrating a committed passion for those who demand technical advice and responsive customer service that adds value to their projects.

Our mission is to build and maintain strong business partnerships by demonstrating a committed passion for the principles of high-quality customer service and professional consultation that results in optimum value to our clients. We provide our employees with just compensation and a challenging, stable work environment that embodies ongoing opportunities for them to further their individual goals. We also aim to furnish a good return for our shareholders by consistently achieving our financial objectives.

GeoTek offers a variety of jobs to build on your professional career, with multiple offices located in Nevada, California, Idaho, Arizona, and New Mexico. Our branch offices serve more than just the state they are located in, providing services across a wide region.

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SUMMARY

As an IT Help Desk technician at GeoTek, you will serve as the first point of contact for all IT-related inquiries and issues. You will provide technical assistance, troubleshoot problems, and maintain our IT system to support day-to-day operations. This role involves working with a variety of software applications, hardware devices, and network services – particularly those tailored to the geotechnical and construction industries. The ideal candidate will have strong customer service skills, a solid technical foundation, and a desire to learn.

SUPERVISION EXERCISED/RECEIVED

Immediate Supervisor: IT Supervisor

Direct Supervisory Responsibility: N/A

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Maintain strict confidentiality of sensitive information and adhere to all data privacy and security protocols.
• Communicate clearly and professionally orally and in writing with personnel, management, and outside agencies to ensure accurate information exchange and collaboration.
• Prepare comprehensive reports and correspondence to represent ideas clearly and concisely to the IT Supervisor and/or Manager.
• Technical Support & Troubleshooting
• Respond to incoming request via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues promptly.
• Escalate complex problems to appropriate IT Staff or External Vendors when necessary.
• Hardware & Software Maintenance
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Assist in software installation, updates, and license management, including specialized engineering applications (e.g., CAD Software, geotechnical modeling tools).
• Manage and track IT assets and inventory.
• User Assistance & Training
• Provide basic training and support to end-users, ensuring they can effectively utilize company software and hardware.
• Create and maintain documentation, FAQs, and user guides to enhance self-service support resources.
• System Administration & Security
• Support user account management (Active Directory and/or Entra Admin, Microsoft Office 365 Administration, and Intranet).
• Assist with system backups and recovery procedures.
• Ensure compliance with GeoTek's IT Security Policies and best practices.

EDUCATION/EXPERIENCE

Any combination of education and experience that would provide the required skill and knowledge for successful performance would qualify.

General qualifications would be equivalent to a High School Diploma/GED and 1+ years in an IT support capacity.

QUALIFICATIONS (KNOWLEDGE/SKILLS/ABILITIES)

• Ability to work in a fast-paced setting and handle multiple tasks in an organized manner.
• Ability to work with and maintain confidential information.
• Strong technical troubleshooting skills and problem-solving abilities.
• Excellent communication and interpersonal skills for user support.
• Proficiency in Windows 10/11 OS, Office 365 Applications (Word, Excel, PowerPoint, and Outlook).
• Familiarity with networking concepts and hardware such as routers and switches.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Customer service-oriented mindset.

CERTIFICATIONS/LICENSE

None Required

PHYSICAL DEMANDS/ WORK ENVIRONMENT

All work will be performed in an office setting. Primarily sedentary work; sitting, with frequent standing/walking (to and from offices) and lifting/transporting of items or material. This role can involve constant lifting and transporting of items 1-15 pounds, frequent lifting/transporting of items 25-50 pounds and occasional lifting/transporting of items over 50 pounds (through team lifting). Daily work requires repetitive movements using wrists, hands, or fingers, and involves both sitting and standing for extended periods. You must have the ability to communicate in a capacity where one can frequently convey and receive detailed or important information accurately and quickly through talking, hearing, seeing, and in written text.

Pay Range

$20—$23 USD

GeoTek is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.