Human Resources Manager at Twosome Place

About Twosome Place

Twosome Place is a leading premium dessert café brand from South Korea, known for its high quality coffee, artisan cakes, and sophisticated café experience. Since opening its first store in Seoul in 2002, the brand has grown to over 1,700 locations and has built a strong reputation for combining specialty coffee with patisserie-style desserts. As we launch and expand our operations in the United States, we are looking for an experienced HR Manager to build and lead the HR function from the ground up. This role will be a key partner in establishing a strong people and culture foundation for our US teams.

Position Overview

We are looking for an experienced HR Manager to lead the initial HR organizational setup for our US entity. This role will cover end-to-end HR operations, including recruiting, onboarding, HR policy and process establishment, benefits administration, and multi-state employment compliance support. You will work closely with both US leadership and our HQ in Korea, operating in a bilingual (Korean/English) and cross-cultural environment.

Key Responsibilities

• Lead initial HR organizational setup for the US entity, including workforce planning, recruiting, and onboarding
• Manage end-to-end recruitment for corporate and store positions (job posting, screening, interviews, offer, onboarding)
• Design and implement HR policies, processes, and SOPs aligned with US regulations and Korea HQ standards
• Develop and operate onboarding programs for new hires to ensure a consistent and engaging employee experience
• Oversee benefits administration (enrollment, changes, communication) and support payroll operations using HRIS/Payroll systems (e.g., ADP)
• Support local and multi-state employment compliance, ensuring adherence to federal, state, and local employment laws
• Handle employee relations issues, including counseling, investigations, performance management, and corrective actions
• Plan and deliver HR learning & training programs (e.g., diversity, anti-harassment/sexual harassment prevention, workplace conduct)
• Maintain accurate HR data and records, and prepare HR reports/metrics as needed
• Act as a bridge between US operations and Korea HQ, ensuring effective communication and alignment on HR policies and culture

Requirements

What We're Looking For

• 10+ years of progressive HR experience as a generalist, HR Manager, or HRBP
• Prior experience with onboarding and early-stage organizational setup, preferably in retail, restaurant, or hospitality operations
• Hands-on experience in core HR areas: recruiting, onboarding, HR policy/process, benefits administration, and employee relations
• Understanding of US employment environment and basic multi-state compliance (federal & state employment laws)
• Experience using HRIS/Payroll systems; experience with ADP strongly preferred
• Strong bilingual communication skills in Korean and English (written and verbal)
• Self-starter mindset with the ability to work independently in a fast-paced, early-stage environment

Nice To Have

• HR experience in F&B, café, rstaurant, or franchise-based retail operations
• Experience supporting multi-unit and multi-state operations in the US
• Experience building HR policies, Employee Handbook, and HR processes from scratch
• Experience planning and delivering HR training programs (compliance, diversity & inclusion, leadership, etc.)
• HR-related certifications (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
• HR Experience and a strong understanding of K-brands, franchise operations, and Korean business culture