Shipping, Receiving & Parts Warehouse Associate - Henderson H-D at Henderson Harley-Davidson

Shipping, Receiving & Parts Warehouse Associate

Department: Parts & Accessories

Reports To: Parts Manager

FLSA Status: Hourly / Non-Exempt

Position Summary

The Shipping, Receiving & Parts Warehouse Associate plays a vital role in keeping the dealership's Parts and Service operations running efficiently. This position is responsible for receiving and processing incoming inventory, preparing outgoing shipments, maintaining an organized warehouse, and supporting the Service Department through the Parts Will Call counter.

In our dealership, this is much more than a warehouse position. As an integral member of the Parts team by ensuring inventory accuracy, helping technicians quickly obtain the parts they need, maintaining an organized and efficient warehouse, and providing exceptional internal customer service that keeps repairs moving and customers riding.

If you're organized, dependable, enjoy staying active, and take pride in creating order, this is an outstanding opportunity to become an essential part of our dealership's success.

Key Responsibilities

Shipping & Receiving Operations

• Receive, inspect, and verify incoming merchandise against purchase orders and vendor invoices.
• Accurately process incoming inventory into the dealership management system.
• Identify and document shipping discrepancies, shortages, damages, or overages and process claims as necessary.
• Prepare, package, and process all outgoing shipments using UPS, FedEx, freight carriers, and other shipping providers.
• Coordinate freight pickups and complete all required shipping documentation.
• Maintain timely processing of all inbound and outbound shipments.

Parts Warehouse Management

• Maintain a clean, organized, and accurately stocked warehouse environment.
• Properly label, stock, rotate, and store inventory to maximize efficiency and accessibility.
• Perform regular cycle counts and assist with physical inventory.
• Monitor inventory organization and identify opportunities to improve workflow and storage.
• Ensure warehouse safety standards are consistently maintained.

Parts Will Call & Service Support

• Support the Service Department by accurately pulling and staging parts for repair orders.
• Process Parts Will Call transactions and service billing accurately.
• Assist technicians in locating and distributing the correct parts needed to complete repairs efficiently.
• Maintain organized Will Call inventory to ensure parts are readily available when needed.
• Help minimize technician downtime through timely and accurate parts support.

Team Collaboration

• Work closely with Parts, Service, and Sales departments to ensure efficient dealership operations.
• Communicate professionally with vendors, coworkers, and internal customers.
• Assist with stocking showroom merchandise and maintaining Parts Department presentation as needed.
• Complete additional assignments and special projects as directed by dealership leadership.

What We're Looking For

We're looking for someone who is dependable, detail-oriented, and enjoys working in a fast-paced environment where organization matters. The ideal candidate takes pride in accuracy, works well independently, and understands that great internal customer service is just as important as serving customers on the showroom floor.

Preferred Qualifications

• Previous warehouse, shipping/receiving, inventory, or parts department experience preferred.
• Powersports, automotive, or dealership experience is a plus but not required.
• Forklift experience is helpful but not required.
• Basic computer proficiency with inventory or dealership management systems preferred.

Knowledge, Skills & Abilities

Successful candidates will demonstrate the ability to:

• Maintain exceptional attention to detail and inventory accuracy.
• Prioritize multiple tasks in a fast-paced environment.
• Stay organized while managing changing priorities.
• Deliver outstanding customer service to both internal and external customers.
• Communicate clearly and professionally.
• Work independently while contributing positively to a team environment.
• Follow established procedures while maintaining a proactive attitude.
• Maintain confidentiality and professionalism at all times.

Physical Requirements

This position regularly requires the ability to:

• Lift, carry, push, and pull items weighing up to 50 pounds.
• Frequently stand, walk, bend, reach, climb, and move throughout the workday.
• Operate warehouse equipment and safely handle merchandise.
• Work in varying indoor and outdoor conditions as business needs require.

Working Conditions

This position works in a dealership warehouse and service environment and may occasionally be exposed to:

• Gasoline, oils, lubricants, cleaning chemicals, and battery acid.
• Motorcycle parts, equipment, and moving vehicles.
• Exhaust fumes and airborne particles.
• Moderate warehouse and shop noise.

Appropriate personal protective equipment should be used whenever required.

Why Join Our Team?

At our dealership, every role contributes directly to creating an exceptional experience for our riders. The Shipping, Receiving & Parts Warehouse Associate is a critical part of that mission. Keeping inventory flowing, supporting our technicians, and ensuring every customer repair stays on track.

If you enjoy staying organized, solving problems, and being part of a hardworking team that shares a passion for motorcycles, we'd love to meet you.

Equal Employment Opportunity

We are proud to be an Equal Opportunity Employer and are committed to creating a workplace where every employee is treated with dignity and respect. Employment decisions are based on qualifications, merit, business needs, and performance without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.