Office Assistant at University of Detroit Mercy

Position Classification

FT-Staff (UDMPSSA)

Position Summary

The Administrative Assistant in the Office of the Registrar serves as the primary customer service representative for the office, managing in-person, telephone, and email inquiries from students, staff, administrators, alumni, and the community. This position supports the core operations of the office by performing accurate and timely data entry into student records, processing registration and enrollment-related requests, and producing official documents such as transcripts and enrollment verifications. The role also contributes to the office's communication and outreach efforts by creating content for university platforms and family-facing publications. Through reliable service delivery and careful records management, this position helps ensure a positive enrollment experience for students and upholds the integrity of academic records at Detroit Mercy.

Essential Duties and Responsibilities

Customer Service and Front Counter Operations

• Serve as the primary point of contact for in-person, telephone, and email inquiries from students, staff, administrators, alumni, and community members. Provide accurate information about enrollment processes, registration, records, and other Registrar functions, which requires ongoing learning of the policies and procedures students engage in while enrolled at Detroit Mercy. Supervise and direct the student employees who staff the front counter.

Data Entry and Student Record Maintenance

• Process registration, add/drop, program change, transfer-within, second-program, and other forms received in the office. Enter and update student record information including name changes, address updates, and phone number updates. Update the database monthly with deceased notifications and apply confidentiality holds as instructed by the Registrar or Associate Registrar.

Transfer Team Support

• Assist the Transfer Team by running queries to identify newly received transcripts and updating internal spreadsheets that track incoming students.

Transcript Processing

• Serve as the primary processor of on-demand transcript requests for walk-in students and alumni. Verify holds, confirm the student record is complete, and print a legible copy of the transcript.

Communication and Content Creation

• Develop and prepare content for the office to share across university platforms, including the university app and family or parent newsletters, using tools such as Canva, Adobe, and social media.

Readmission Application Processing

• Process all readmission applications received by the office.

Enrollment and Degree Verifications

• Perform enrollment and degree verifications through the National Student Clearinghouse system.

Other Duties as Assigned

• Perform all other duties and responsibilities as assigned.

JOB REQUIREMENTS SECTION

Minimum Qualifications

• Education – A high school diploma or GED
• Employment – Six months to two years of work experience. (Equivalent combination of education and employment).

Knowledge, Skills, and Abilities

• Accuracy and attention to detail
• Confidentiality and discretion with sensitive records (FERPA)
• Proficiency with student information systems and Microsoft Office
• Familiarity with Canva, Adobe, and/or social media for content creation
• Strong written and verbal communication
• Customer service orientation
• Ability to organize and manage multiple priorities under frequent interruption
• Some weekend or alternate hours may be required.

Physical Requirements

The job may require lifting light-weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10pounds).

Work Environment

Regular exposure to favorable conditions such as those found in a normal office.

Salary/Pay Information

Commensurate with experience

Anticipated Schedule

8:30 AM to 5:00 PM (Some weekend or alternate hours may be required)

Medical

• Three health plans to choose from with a large national provider network

Dental

• Option to purchase additional dental plan through Sun Life
• Dental Care is available at the School of Dentistry to the employee, the employee's spouse or legally domiciled adult and dependents (dependents shall be as defined for Internal Revenue Service purposes).
• The fee for such services shall be waived for the employee, the employee's spouse or legally domiciled adult and dependents, up to a cap of $3,000 per individual per calendar year. Beyond the $3,000 cap amount, employees will be responsible to pay 25% of any remaining fees for the balance of that year.

Vision

• Option to purchase additional vision plan through Heritage
• Vision benefits available at Detroit Mercy Eye Institute
  • $35 Comprehensive Eye Exam
  • Contact Lens Exam starting at $7o
  • 50% off Optical Frames
  • 25% off Sun Frames
  • 30% off Prescription Lenses
  • 20% off Prescription Contact Lenses
  • *Cannot be combined with insurance*

Health Savings Account and Flexible Spending Account options

Employee Assistance Program

• Provided to everyone in your household

Short-Term and Long-Term Disability

Life and AD&D

• One times base salary up to a hundred thousand dollars

Option to purchase additional life insurance, accident insurance, and/or critical illness insurance

Tuition Remission Benefit for you, your spouse, and children

Retirement Plan

• Employees have a choice of the following: Employees who contribute 3% shall receive an Employer contribution of 6%, and employees who contribute 4% in the plan shall receive an Employer contribution of 8%.

Michigan's largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University's mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.

Compensation: Commensurate with experience