Senior Consumer Loan Processor Associate at Hawaii State Federal Credit Union

Position Summary

You know what it takes to get a HELOC to the closing table. You've navigated title challenges, worked through complex conditions, balanced competing priorities, and found solutions when transactions seemed headed for delay. You're confident in your ability to manage the process, build strong relationships, and deliver results. Now you're looking for a place where that experience is trusted and valued.

As our Senior Consumer Loan Processor Associate, you'll play a key role in our Home Equity operation, taking ownership of a diverse pipeline from application through funding. You'll use your judgment to identify risks, resolve obstacles, and keep loans moving efficiently toward closing. Working closely with underwriters, branch teams, title companies, and borrowers, you'll serve as a central partner throughout the lending process. This role is ideal for someone who thrives in a fast-paced environment, balances volume with quality, and takes pride in delivering accurate, timely results and an exceptional borrower experience.

You'll join a collaborative team where your contributions matter and your ideas are welcomed. Beyond managing your pipeline, you'll have opportunities to improve processes, share knowledge, and help drive the continued success of our Home Equity team. If you're looking for a role where you can make a meaningful impact while working alongside people who support one another's success, we'd love to meet you.

Please note: This position is in-office at our HSFCU Headquarters in Downtown Honolulu.

Base Salary Range : $24.66 - $31.05 per hour ($51,300 - $64,575 per year)

The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

Essential Duties

• Manage pipeline prioritization and stakeholder communications.
• Review and manage underwriting conditions.
• Analyze title, insurance and collateral documentation.
• Drive the loan from application through closing and funding.
• Perform quality control reviews and ensure policy compliance.
• Serve as a subject matter expert and mentor to team members.

Minimum Qualifications And Experience

• 2 - 4 years of experience in loan processing or equivalent related experience.
• High school diploma or equivalent.
• Ability to independently manage a pipeline.
• Strong Title and Lien Review knowledge.

Preferred Qualifications And Experience

• Recent HELOC Processing experience.
• Frontline experience as a Teller or in Personal Banking.

Overview

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.