Dock Operations Lead at Food Bank of the Rockies

Your Role in Our Mission

The Dock Operations Lead plays a critical role in the daily execution and coordination of dock operations, serving as a key communication and operational coordination resource between dock staff, operations leadership, sourcing, transportation, and external carriers. This position is responsible for ensuring accurate inspection, documentation, movement, shipping, and receiving of inventory while maintaining compliance with all food safety and sanitation standards, including American Institute of Baking (AIB), Feeding America (FA), and Food Bank of the Rockies (FBR) requirements.

In this role, the Dock Operations Lead supports workflow coordination, identifies and escalate operational issues, resolves receiving discrepancies, and facilitates timely communication to promote safe, efficient, and consistent dock operations. The position serves as a key liaison for inbound donation and purchased products, collaborating closely with the Sourcing team, Operations Coordinator, and over-the-road drivers to ensure accurate receiving, inventory integrity, and efficient product flow.

What You’ll Do

• Serve as the dock floor lead by coordinating daily workflow, supporting team execution, identifying process improvement opportunities, and escalating operational concerns as needed.
• Responsible for unloading and loading all inbound and outbound shipments safely, moving product to storage locations or distribution, and efficiently stacking and storing products in designated areas.
• Operate forklifts and other powered equipment to load, unload, move, locate, stack, and place inventory.
• Ensure the safe and efficient operation of forklifts and all dock-related equipment.
• Inspect, count, verify incoming donations and purchased product for accuracy, damage, infestation, temperature compliance, food safety, and overall product quality, escalating concerns as appropriate.
• Review, verify, and maintain purchase orders, donation orders, manifests, Bills of Lading (BOLs), and receiving documentation to ensure inventory accuracy, compliance, and timely resolution of inventory discrepancies and variances.
• Accurately utilize Enterprise Resource Planning (ERP) systems and Radio Frequency (RF) technology to support inventory management and operational execution.
• Process outbound deliveries and transfers, ensuring manifests, Bills of Lading, and supporting documentation are accurate and complete.
• Coordinate communication with the Sourcing team regarding inbound donations and purchased product, investigating and resolving discrepancies involving quantities, pricing, product substitutions, damages, quality concerns, documentation, and delivery exceptions.
• Serve as the dock-level liaison between Dock Operations, Sourcing, Transportation, Volunteer Operations, the Operations Coordinator, over-the-road drivers, and external carriers to ensure effective communication and execution of inbound and outbound operations.
• Support daily dock operations by coordinating dock door assignments, inbound and outbound traffic flow, cold and dry dock processing, and workload priorities while escalating operational constraints to the Dock Operations Supervisor
• Collaborate with the Operations Coordinator to support inbound scheduling, dock utilization, driver coordination, and daily operational priorities.
• Coordinate inventory requests, transfers, and allocations between the Aurora, Western Slope, and Wyoming Distribution Centers in alignment with established operational priorities.
• Uphold warehouse sanitation and food safety standards in accordance with Feeding America (FA), American Institute of Baking (AIB), and Food Bank of the Rockies (FBR) guidelines.
• Communicate equipment, facility, and temperature-control concerns to operations leadership, including cooler and freezer issues.
• Assist in onboarding and training new dock team members on standard operating procedures and safe equipment operation.
• Serve as backup for outbound delivery loading and related distribution activities as needed.

How The Work Gets Done

The Dock Operations Lead demonstrates the following core competencies in daily practice:

• Instills Trust: Demonstrates integrity, reliability, and consistency in all dock operations by accurately documenting inventory, following food safety standards, and communicating openly about operational issues. Builds confidence with team members, volunteers, and leadership through dependable follow-through and a commitment to safety and compliance.
• Collaborates: Works effectively with dock staff, volunteers, transportation, distribution, and sourcing teams to ensure efficient inbound and outbound product flow. Shares information proactively, supports team goals, and fosters a cooperative work environment that promotes operational success.
• Customer-Centric Focus: Supports Food Bank of the Rockies' mission by ensuring donated and purchased food is received, handled, stored, and distributed accurately and efficiently to meet partner and community needs. Maintains a service-oriented mindset when interacting with internal teams, volunteers, donors, and transportation partners.
• Ensures Accountability: Takes ownership of assigned responsibilities by adhering to established procedures, maintaining accurate records, and upholding safety, sanitation, and food quality standards. Consistently follows through on commitments, addresses operational concerns promptly, and holds self and others accountable for achieving daily operational objectives.

What We’re Looking For

• Commitment to fulfilling Food Bank of the Rockies (FBR) mission and positively representing the brand both internally and externally
• Ability to represent FBR with professionalism and work effectively with a wide range of constituents
• Ability to operate powered equipment including forklifts, pallet jacks, man-lifts, etc.
• Proficient in stand-up forklift/reach truck operation
• Strong organizational, time management, and follow-through skills
• Self-directed, results-oriented, and proactive problem solver
• Ability to exercise independent judgment, think critically, collaborate with others, and follow through on operational priorities
• Strong customer service orientation
• Ability to communicate clearly and effectively, both verbally and in writing
• Knowledge of warehouse operations and how processes integrate with organizational requirements
• High attention to detail and ability to manage multiple priorities and deadlines
• High school diploma or equivalent required
• Minimum 1-2 years of experience working in a warehouse environment

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequently lift up to 50 pounds and push, pull, maneuver, and position loaded pallets and materials using manual and powered material handling equipment.
• Frequent warehouse and outdoor work environment in a dock setting, occasional indoor office environment
• Occasional work in cold storage environments with temperatures ranging from 40 degrees Fahrenheit to –10 degrees Fahrenheit
• Frequently operate power industrial trucks (PIT) including pallet jack and forklift

Expected Hours Of Work

This is a non-exempt, full-time position working approximately 40 hours per week. A typical schedule for this role is Monday through Friday, 8:00 am to 4:30 pm, and may occassionally consist of evenings and Saturdays based on business needs.

Benefits

At Food Bank of the Rockies, we provide a fulfilling workplace along with a comprehensive benefits package that includes:

• Generous Paid Time Off: Flexible paid time off, including 10 paid holidays, sick leave, and opportunities for paid volunteer time.
• Robust Retirement Plan: A 401(k)-retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long-term financial security.
• Comprehensive Health Coverage: Competitive health, dental, vision, and life insurance plans to support your meet your and your family’s needs.
• Medical and Parental Leave: Leave time is offered through the Colorado-funded FAMLI (Family and Medical Leave Insurance) Program.
• Bilingual Incentive: A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language skills.

To Apply

If you are looking for a mission-focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.

Apply online through www.foodbankrockies.org/careers . Applications will be accepted until July 22nd .

Thinking about applying?

True passion and excitement for making an impact are just as important as work experience.

We encourage you to apply even if you feel you don't check every box in this posting.

Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO.

We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. If you require any accommodation, please contact us at [email protected] or 303-371-9250.