Customer Service Representative - $24/hr at RG&T Solutions

Customer Service Representative

Position Overview: A detail-oriented, customer-focused role supporting internal teams and clients by resolving operational inquiries and service concerns. Combines customer support with administrative and operational tasks, requiring problem-solving and adherence to procedures. Collaborates across departments to ensure accurate, confidential, and compliant resolution of issues.

Responsibilities Include

• Responding to escalated customer inquiries and concerns with professionalism.
• Researching and investigating operational issues to determine solutions.
• Performing account monitoring, processing requests, and documenting activity.
• Preparing reports and maintaining accurate records while handling sensitive information.
• Partnering with internal teams to resolve concerns, following policies and regulations.
• Managing multiple tasks and supporting departmental projects.

Qualifications And Skills

• Bachelor’s degree or equivalent experience in a related field.
• At least three years of experience in customer service, operations, or support roles.
• Strong administrative, analytical, and communication skills.
• Proficient with technology systems and business applications.
• Detail-oriented, organized, and capable of managing multiple priorities.
• Discretion in handling confidential information and adaptable to changing needs.

Ideal Candidate: Organized, process-driven, and customer-centric individual comfortable with detailed, repetitive tasks and delivering excellent service with a positive attitude.