Peer Coach Program Manager at University of Washington

The division of Orientation and Transition Programs has an outstanding opportunity for a Peer Coach Program Manager to join their team.

About This Opportunity

Reporting to the Assistant Director of Peer Coaching within Orientation and Transition Programs, this role is responsible for leading the first-year peer coaching program and supporting student success initiatives. The position oversees the recruitment, training, and supervision of 30 undergraduate peer coaches, ensuring they are equipped to effectively support incoming students. This role plays a key part in advancing retention, belonging, and academic success for all first-year students at UWB.

This position follows a hybrid work schedule, with an expectation of three days per week on-site and two days remote. Due to the nature of the work, flexibility is required, and the schedule may be adjusted to meet departmental and student needs. Specific work arrangements will be determined in collaboration with the supervisor and may vary based on programming, peak periods, and operational priorities.

Key Responsibilities

Primary Coordination of Counseling of Students and Design and Implementation of Peer Coach Programs (40%)

• Develop program goals and objectives.

• Develop and assess program goals.

• Collaborate with campus partners to actively participate in early alert interventions.

• Oversee peer coach caseload assignments.

• Track appointment data.

• Ensure all peer coach session notes are detailed and correctly input into the Navigate system.

• Monitor the completion of an alert cycle.

• Ensure that programs are prepared for small and large-scale emergencies, including risk management.

Supervise, Recruit, Develop, and Evaluate Undergraduate Student Staff (20%)

• Lead the recruitment, training, evaluation, and direction of 30-40 Peer Coaches who provide mentorship, assist with goal setting, and offer ongoing support to all first-year students.

• Work with student staff to create student-run programs and events for new students.

• Develop, assess, and revise learning outcomes for student staff.

Training and Counseling of Students (20%)

• Serve as an instructor for academic success course, BCUSP 203 between 1 or 2 times per academic year. This course(s) promotes academic success by facilitating students’ engagement in their own learning. Specifically, the purpose of this course(s) is to ensure that students employed by the department are better able to create inclusive environments for students from all backgrounds, develop and facilitate peer-to-peer sessions, and communicate effectively across differences. Teaching this course is undertaken on an ad hoc basis, does not authorize additional compensation, does not require nor confer a faculty title, and is subject to UWHR policies (e.g., student complaint resolution). This class enrolls approximately 50 student staff members each year.

• This is a course on student development theory and leadership with a strong focus on diversity and inclusion. Develop and provide counseling and training to the student leader team to ensure they can support and act as referral agents for all incoming students.

• Facilitate training and development of 40 peer coaches each year.

Design and implement foundational financial literacy content within the office’s peer coaching (15%)

• Create accessible and engaging resources on basic financial topics

• Train and support peer coaches in delivering this content effectively

• Assess program effectiveness

Other Duties as Assigned (5%)

• Serve and participate on university committees as assigned or designated.

• Perform other duties as assigned by the Assistant Director of Peer Coaching.

REQUIRED QUALIFICATIONS

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in education, counseling, student affairs, or a related field.

• Minimum 3 years of experience in orientation or student retention services.

• Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

ADDITIONAL QUALIFICATIONS

• Strong leadership and supervisory experience, including oversight of undergraduate student staff.

• Experience developing policies and procedures to mitigate institutional and programmatic risk.

• Demonstrated event planning, logistics, and project management skills.

• Commitment to diversity, equity, inclusion, and fostering a welcoming environment.

• Ability to build and maintain effective partnerships across campus.

• Strong interpersonal skills and a collaborative, team-oriented approach.

• Excellent organizational and administrative skills, with the ability to manage multiple priorities.

• Proficiency with Microsoft Office and other standard computer applications.

• Flexibility to work occasional evenings and weekends as needed.

• Ability to thrive in a small, diverse, and collaborative institutional environment.

DESIRED QUALIFICATIONS

• A master’s degree in a relevant field such as counseling, social work, education, or a related discipline.

• Experience with leadership or peer coaching programming that emphasizes personal development and community building.

• Experience in developing and implementing assessment programs to identify the needs of a population and establish metrics for evaluating their success.

• Demonstrated ability to build programs and services that integrate stakeholder feedback and involvement, specifically related to student success and retention.

• Experience or capacity to co-teach a credit-bearing course on student development theory and leadership for undergraduate students.

Working Conditions

CONDITIONS OF EMPLOYMENT-

• This position requires occasional evening and limited weekend commitments that relate directly to transitional programming responsibilities.

• There are periods of intensive programming throughout the year, primarily coinciding with the beginning of each quarter, which may require additional hours beyond the normal work week.

About the Team

The Orientation and Transition Programs (OTP) team at the University of Washington Bothell is dedicated to supporting new students as they navigate their transition into the university community. Through comprehensive orientation experiences, first-year coaching, and ongoing transition programming, the team fosters student belonging, engagement, and academic success. OTP collaborates across campus to design inclusive, student-centered programs that equip incoming students with the tools, resources, and connections needed to thrive at UWB.

Learn more about our office and values on our website https://www.uwb.edu/orientation/

Compensation, Benefits and Position Details

Pay Range Minimum

$68,664.00 annual

Pay Range Maximum

$75,000.00 annual

Other Compensation

Benefits

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .