Tripleseat Data Entry & Event Migration Specialist (TEMPORARY) at Gibsons Restaurant Group

The Tripleseat Data Entry & Event Migration Specialist will play a critical role in supporting Gibsons Restaurant Group's transition from Reserve to Tripleseat. This position is responsible for ensuring event information is accurately migrated, verified, and organized within the new system. Success in this role requires exceptional attention to detail, strong organizational skills, and the ability to work efficiently while maintaining a high level of accuracy. The ideal candidate enjoys working with data, and takes pride in ensuring every event is complete and accurate. Their work will directly support a smooth and successful transition and ensuring all customer information, event details, menus, BEOs, and supporting documents are properly migrated and organized. Responsible for ensuring the successful delivery of the Gibsons Restaurant Group’s philosophy, which is based upon four distinct core beliefs: Hospitality, Quality, Value and Family.

Essential Duties and Responsibilities

Event Verification

• Compare event information between the Reserve calendar and the Tripleseat calendar to ensure all events have migrated successfully.
• Verify that all event details are accurate, including:
  • Event name
  • Date and time
  • Customer contact information
  • Guest count
  • Room assignment
  • Event type
  • Billing information
  • Notes and special requests
  • Deposit and payment information
• Identify discrepancies and communicate any issues requiring correction.

Event Data Entry

• Enter and update event information in Tripleseat.
• Input menus and package selections into each event.
• Ensure all event details are complete and accurately reflect the original booking.
• Maintain consistency in formatting and data entry standards.

Document Management

• Export Banquet Event Orders (BEOs) from Reserve.
• Upload BEOs to the corresponding Tripleseat event.
• Organize event documentation to ensure files are easily accessible.
• Verify that all required documents have been successfully attached.

Historical Event Migration

• Complete all current and future events first.
• Once future events are complete, migrate historical event documentation beginning with January 2026.
• Maintain an organized workflow to ensure no events or documents are missed.

Quality Assurance

• Perform detailed quality checks throughout the migration process.
• Confirm all required information has been entered accurately before events are finalized.
• Maintain tracking logs to monitor completed, pending, and outstanding events.
• Escalate data inconsistencies or system issues promptly.
• May perform other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Previous administrative, data entry, hospitality, or event coordination experience preferred.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Comfortable working with multiple software systems simultaneously.
• Proficiency with Microsoft Excel and Google Workspace.
• Experience with CRM or event management software (Tripleseat, Reserve, or similar platforms is a plus).
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Skills

• Excellent organizational skills
• High level of accuracy
• Strong written communication
• Problem-solving mindset
• Ability to identify inconsistencies and discrepancies
• Self-motivated and dependable
• Ability to maintain confidentiality

Job Demands and Conditions Analysis

O = Occasional, less than 1 time per week F = Frequent, from 1/3 to 2/3rds of the time

S = Some, less than 1/3 of the time C = Consistent, more than 2/3rds of the time

Blank = not required

PHYSICAL REQUIREMENTS

O

S

F

C

ENVIRONMENTAL

REQUIREMENTS

O

S

F

C

Sitting

X

Works alone

X

Standing

X

Works with others

X

Walking

X

Customers contact

X

Lifting < 25 lbs

X

Shift work

X

Lifting 26-50 lbs

X

Extended day

X

Lifting Over 50 lbs

X

Cold

Carrying

X

Heat

Pushing

X

Temperature changes

Bending at waist

X

Wet

Twisting upper body

X

Humid

Climbing

Noise

X

Balancing

Confined area

Kneeling

X

High places

Crouching

X

Work outdoors

Crawling

X

Work indoors

X

Reaching

X

Mechanical hazards

Working with hands

X

Electrical hazards

X

Working with fingers

X

Explosive materials

Talking

X

Fumes

Hearing

X

Odors

Vision acuity - near

Dusts

Vision acuity - far

Mists

ExemptDepth perception

Gases

Field of vision

Poor ventilation

Color vision

Other

Driving

X

Other

EQUIPMENT OPERATION

HAZARDOUS SUBSTANCES

Driving cars/ light trucks

X

Work with solvents

X

Driving heavy trucks/ vans

Work with acids, corrosives

X

Using keyboard & mouse

X

Work with epoxies

X

Operating forklifts, stackers

Paint

X

Operating machine tools

Other

X

Operating power hand tools

Operating Torch