Operations Support Specialist - Bureau of Operational Support at Washington University in St Louis

Location

SAINT LOUIS, MO 63105

Scheduled Hours

Position Summary

This position is responsible for assignments related to technical, vendor and certification tasks under the direction of the Assistant Director of Law Enforcement Operations. Provides oversight of Communications Center radio and phone equipment initiatives as well as vendor relations and Regional Justice Information System (REJIS) certification.

Primary Duties & Responsibilities

Dispatch Equipment Coordinator

Provides coordination of maintenance and procurement of Communication Center Dispatch equipment, to include:

• Provides oversight of radio equipment, ensuring regular maintenance is performed, coordinating maintenance and repair requests with vendors, upkeep and replacement of auxiliary equipment, and inventory control.
• Coordinates radio equipment procurement and assignment for incoming Officers, initiates communication with St. Louis County ECC for alias updates.
• Makes recommendations and coordinates purchases for all upgrades to the system.
• Develops and conducts training in the proper use of the radio system and Departmental protocols with all personnel.
• Assists with any radio reprogramming efforts through St. Louis County ECC.
• Assists with on-site coordination of WUPD radio site maintenance, repair and communication.
• Provides upkeep of license and contract information and dates

REJIS System Coordinator

Serves as the Departmental liaison to the Regional Justice Information Systems (REJIS), ensures Departmental compliance with the use of REJIS, reviews requests for dissemination of REJIS information outside the Department, coordinates the training/certification of all employees authorized to use the system, coordinates on-boarding of new employees, to include REJIS setup and Universal ID.

Card Services and Access Control Liaison

Serves as back up liaison with Access Control to have continued communication in the areas of:

• CCTV (PASS)
• Card Access

Coordinates on-boarding of new WashU PD employees with Card Services, ensuring proper ID credentials and card pick-up in conjunction with Access Control for proper ID card encoding.

General Department/Bureau Support

Provides assistance, as needed, with CALEA Accreditation, crime data collection, significant Department projects or equipment purchases/transitions.

Special Events

Provides support during Special Events to include, WILD, Commencement, Move-In, and large-scale events that affect the Danforth Campus.

Performs other duties as assigned

Working Conditions

Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically working at desk or table.
• Repetitive finger, wrist and hand movement.
• Sitting for extended periods of time.
• Light lifting <25 pounds.
• Ability to travel to various on- and off-campus locations.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses

No specific certification/professional license is required for this position.

Work Experience

Operations Center Or Dispatch Center (2 Years)

Skills

Emergency Radio Communications, Microsoft Office

Driver's License

A driver's license is not required for this position.

More About This Job

Required Qualifications

• Regional Justice Information System (REJIS) experience.
• Knowledge of the St. Louis County Emergency Communication System and Inter-Operability Network.

Preferred Qualifications

Education

Associate degree

Certifications /Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Adaptability, Communication, Coordinating Services, Critical Thinking, Customer Service, Detail-Oriented, Multiple Project Management, Multitasking, Oral Communications, Organizing, Prioritization, Radio Systems, Written Communication

Grade

G11-H

Salary Range

$27.21 - $43.56 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.