DSA Coordinator at Trinity Services Inc.

Position Overview

The DSA Coordinator provides operational leadership and coordination for the Designated Service Area (DSA) served by Trinity Services' Mobile Crisis Response Team (MCRT).

This position ensures effective day-to-day operations, supports staff and clinical supervisors, monitors program performance, and coordinates communication among internal departments, 988 call centers, first responders, hospitals, and community partners.

The DSA Coordinator promotes high-quality, timely, and person-centered crisis response services while ensuring compliance with contractual, regulatory, accreditation, and organizational standards.

Salary: $75,000-$77,000

Hours: Variable schedules

Location: Joliet and Orland Park

Reports To

Director of Crisis Services

Network Or Department

Network 9

Essential Functions

Below are a list of the primary duties and responsibilities of this position.

• Coordinates the daily operations of the assigned Designated Service Area (DSA) to support timely, efficient, and high-quality Mobile Crisis Response services.
• Collaborates with clinical supervisors, program leadership, and support staff to monitor staffing, scheduling, coverage, response times, and operational needs across the assigned DSA.
• Develops and maintains collaborative relationships with 988 call centers, hospitals, law enforcement agencies, emergency medical services, dispatch centers, community providers, and other stakeholders to strengthen crisis response coordination.
• Monitors program data, quality indicators, contractual deliverables, and performance measures and communicates operational trends and recommendations for continuous quality improvement.
• Ensures assigned operations comply with federal, state, Medicaid, accreditation, licensing, contractual, 988, CESSA, and organizational requirements.
• Assists with staff onboarding, orientation, training coordination, and implementation of operational policies and procedures to support consistent service delivery.
• Supports program development, grant implementation, community outreach, and service expansion initiatives to improve access to crisis intervention services within the assigned DSA.
• Represents Trinity Services at community meetings, regional planning groups, provider meetings, and collaborative initiatives related to behavioral health crisis services and the crisis continuum of care.

Skills And Abilities

• Knowledge of community behavioral health, crisis intervention services, Mobile Crisis Response, 988, and CESSA, SASS, MRSS
• Ability to coordinate multiple operational priorities in a fast-paced environment.
• Strong organizational, leadership, and project management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to establish collaborative relationships with hospitals, first responders, dispatch centers, and community organizations.
• Ability to analyze operational data, identify trends, and support quality improvement initiatives.
• Knowledge of Medicaid, behavioral health regulations, licensing standards, and contractual requirements.
• Proficiency with Microsoft Office applications, electronic health records, and data reporting systems.
• Demonstrates sound judgment, problem-solving abilities, and effective decision-making skills.
• Demonstrates commitment to person-centered, trauma-informed, culturally responsive, and recovery-oriented services.
• Responds to emergency situations that may require extended work hours or travel.

Physical Demands

• Remains in a stationary position, including sitting or standing, for prolonged periods.
• Operates a computer, telephone, and other standard office equipment.
• Frequently communicates with employees, community partners, and individuals served in person, by telephone, and through virtual platforms.
• Travels between Trinity Services locations and community partner sites as needed.
• Operates a motor vehicle while conducting agency business.
• Occasionally responds to operational needs at community locations throughout the assigned DSA.
• Occasionally lifts and carries materials weighing up to 25 pounds.
• Occasionally reaches, bends, stoops, kneels, and climbs while performing job duties.
• Performs repetitive hand and wrist movements associated with computer use.

Qualifications

• Master’s degree in Behavioral Health, Social Work, Psychology, Human Services, Healthcare Administration, or a related field required. Clinical license preferred.
• Minimum of three years of experience in behavioral health, crisis services, emergency response, healthcare operations, or a related field required.
• Previous supervisory, lead, or program coordination experience preferred.
• Experience working with Mobile Crisis Response, crisis systems, 988, emergency services, or community behavioral health preferred.
• Experience with data reporting, quality improvement, and program operations preferred.
• Valid Illinois driver's license, reliable transportation, and proof of automobile insurance required.

Benefits

• Health, Vision, Dental, and Life insurance
• Educational Assistance
• Paid time off
• Sick time
• Paid Holidays
• Personal Time
• Potential Year-End Bonus
• Financial Assistance Program (Cookie Jar)
• Employee Referral Program (Bounty Bucks)

Classification

Non-Exempt

Disclaimer

Duties and responsibilities may change, and new ones may be assigned at any time with or without notice. This job description does not constitute a contract of employment.

Statement

Trinity Services, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Trinity Services, Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, age, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Trinity Services, Inc. conforms to the spirit as well as to the letter of all applicable laws and regulations.