Customer Advocate I at Health Care Service Corporation

Becoming a Customer Advocate with HCSC is a great opportunity to positively impact the members and physicians we serve. Your voice will be the one they turn to for support and you’ll learn what it means to be trusted and respected. You’ll be stationed at one of our on-site call centers where your talents can be best utilized and appreciated.

This is a chance to put your people skills to good use. Customer Advocates do more than answer questions, they help members feel safe and taken care of, and they help physicians feel confident. You can also be part of our volunteer program and make a real impact on the communities we serve. Joining us also means you earn our Total Rewards benefits while experiencing plenty of ways to grow at a company that’s innovating and improving the health care industry.

• Customer Advocate
• Albuquerque, NM
• Regular
• $17.75 - $28.39

Success Profile

We’re looking for passionate Customer Advocates with the following traits:

• Collaborative
• Patient
• Communicator
• Good listener
• Problem-solver
• Detail-oriented

Total Rewards

We offer a comprehensive Total Rewards package to keep your life moving in the right direction.

• Medical, Dental and Vision

  Variety of health plans to meet every employee’s needs.

• Work-Life Flexibility

  Nine corporate holidays, paid sick and wellness days, and accrued PTO.

• Retirement Plans

  Secure your future with plans that include employer match and pension.

• Wellness

  Optimize your physical and mental well-being.

• Career Growth and Development

  We are committed to investing in our people.

Customer Advocate I

Albuquerque, NM Full time 07/22/2026 R0052427 Compensation: $17.75 - $28.39

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This Position Is Responsible For Providing Assistance To Providers And Indian Health Services (Ihs). This Position Researches, Analyzes, And Responds To Telephone And Written Inquiries Related To Claims Issues, Pricing Issues, And Coordination Of Benefits. This Position Is Also Responsible For Resolution Of Inquiries, Including Adjustments And Making Recommendations Regarding Process Improvements. This Position Is A Subject Matter Expert In Regard To Projects And Testing. This Position Also Works Closely With The Ihs Customer And Acts As A Liaison Between The Provider And Ihs.

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472)

Native American Indian Preference shall to this position pursuant to the Indian Self-Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please visit https://careers.hcsc.com/totalrewards( opens in new window)

Culture

Life at HCSC

Support the organization’s strategic goals, fostering an environment that encourages growth, innovation, and individual development

Company commitment to employee well-being

Career advancement opportunities, work-life balance initiatives diversity and inclusion efforts, perks such as professional development opportunities, and corporate social responsibility via Blue Corps and Blue Door

Create a sense of purpose and fulfillment

Supportive work environment; collaborative team dynamics