Senior Director of Clinical Operations & Education at University HealthCare Alliance

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Day - 08 Hour (United States of America)

This is a Stanford Medicine Partners job.

A Brief Overview

Reporting to the Chief Operating Officer, the Senior Director of Clinical Operations and Education serves as a senior leader responsible for advancing clinical practice excellence across Stanford Medicine Partners.

This role provides enterprise oversight of clinical operations, clinical education, and clinical supply chain. As a recognized leader in ambulatory clinical practice, the Senior Director is accountable for evaluating, standardizing, and improving clinical operations to ensure compliance with regulatory requirements while advancing patient safety, quality outcomes, service excellence, and financial performance.

The Senior Director operates as a strategic partner to executive leadership, including the ACMO, CFO, COO and Clinical Operations Committee, to design, standardize, and scale clinical programs across the network. This leader ensures alignment of clinical workflows, education, and supply utilization while supporting the organization's broader strategic, operational, and financial goals.

Locations

Stanford Medicine Partners

What you will do

• Clinical Supply Chain & Cost Optimization
  • Leads enterprise clinical supply chain strategy in partnership with the ACMO, medical group leadership, and Supply Chain Manager.
  • Identifies opportunities to standardize medical supplies and pharmaceuticals across clinics to reduce variation and improve quality and cost performance.
  • Drives non-labor expense optimization, including product utilization, vendor alignment, and value analysis initiatives.
  • Leads evaluation of clinical products and clinical technologies, ensuring alignment with clinical efficacy, cost-effectiveness, and operational goals.
  • Builds physician and leadership consensus on supply standardization and utilization strategies.

• Clinical Education & Workforce Capability
  • Oversees the Clinical Education function, including leadership of the Director of Clinical Practice Education.
  • Develops and implements a comprehensive clinical education program designed to improve competency, performance, and care delivery across clinical staff (RN, LVN, MA, PSR, and others).
  • Establishes enterprise standards for onboarding, ongoing training, and competency validation.
  • Ensures education supports regulatory compliance, clinical quality goals, and operational initiatives (e.g., EPIC optimization, POC testing, workflow changes).
  • Aligns education strategy with system-wide clinical priorities and workforce needs.

• Clinical Operations Standardization & Quality Integration
  • Partners with Operations and Quality leadership to ensure clinical workflows, procedures, and protocols are aligned with standard work and evidence-based practices.
  • Leads system-wide efforts to reduce unwarranted variation across clinics through standardization, LEAN methodologies, and continuous improvement.
  • Develops and implements policies and procedures aligned with regulatory and organizational requirements.
  • Ensures compliance with applicable federal, state, and accreditation standards.
  • Drives integration of patient safety, regulatory compliance, and quality performance into all clinical operations.

• Enterprise Clinical Program Leadership
  • Serves as executive lead for high-impact clinical initiatives requiring multi-site coordination and implementation.
  • Leads planning, execution, and scaling of clinical programs across the network.
  • Directs clinical transformation, workflow redesign, and operational integration.
  • Establishes success metrics, monitors outcomes, and drives continuous improvement post-implementation.
  • Oversees and manages the CLIA program.

• Strategic Leadership & Governance
  • Serves as a strategic thought leader for ambulatory clinical programs across Stanford Medicine Partners.
  • Partners with the Clinical Operations Committee to identify, prioritize, and implement new clinical programs and innovations.
  • Provides data-driven recommendations to executive leadership to improve clinical performance, cost efficiency, and care delivery.
  • Contributes to Stanford Operating System (SOS) goals and broader organizational strategy.
  • Influences alignment across clinical and administrative leadership in a highly matrixed environment.

• Clinical Operations Leadership
  • Directs the Manager of Supply Chain, Director of Clinical Education and partners closely with other key departments, including Operations, Quality, Infection Control, and Environmental Health and Safety..
  • Promotes team building, open communication, and a culture of accountability and continuous improvement.

• Financial & Operational Management
  • Accountable for divisional budget and financial performance.
  • Identifies opportunities to reduce costs and enhance revenue without compromising quality of care.
  • Partners with finance and operations to align operational decisions with financial goals.
  • Supports capital planning, equipment decisions, and facility development as needed.

• Regulatory, Safety & Compliance
  • Ensures compliance with all applicable federal, state, and local regulations governing ambulatory clinical practice.
  • Maintains standards related to scope of practice, patient safety, and care delivery.
  • Identifies risks and implements mitigation strategies.
  • Participates in Environment of Care and Emergency Management committees and initiatives.

• Collaboration & Stakeholder Engagement
  • Builds strong relationships with physicians, leadership, and cross-functional partners.
  • Facilitates collaboration across departments to achieve operational and clinical goals.
  • Serves as liaison between clinical operations, supply chain, quality, and executive leadership.
  • Drives consensus in complex, matrixed environments.

• Core Leadership Expectations
  • Promotes teamwork, communication, Just Culture, and engagement across the organization
  • Applies LEAN principles to problem-solving and performance improvement
  • Supports employee development, coaching, and performance management
  • Maintains a culture of service excellence aligned with C-I-CARE standards

Education Qualifications

• Bachelor’s degree in Nursing.
Master’s degree in Nursing, Healthcare Administration, or Business Administration preferred

Experience Qualifications

• Minimum of 7 years of experience in clinical services management in a mid to large size ambulatory or hospital setting.
• Demonstrated experience leading multi-site operations, program implementation, and performance improve initiatives.
Experience in academic medical center or integreated health system environment strongly preferred

Required Knowledge, Skills and Abilities

• Deep knowledge of federal and California regulatory requirements (BRN, LVN, Title 22, CMS, TJC, NCQA, Medi-Cal).
• Expertise in ambulatory clinical operations, workflow design, and standardization.
• Experience in clinical supply chain strategy and cost management.
• Strong leadership, communication, and consensus-building skills.
• Ability to operate effectively in a matrixed, physician-led organization.
• Experience leading large-scale initiatives and change management efforts.
• Knowledge of LEAN Six Sigma methodologies and continuous improvement.
Strong financial and operational acumen

Licenses and Certifications

CA-RN (Registered Nurse)

Physical Demands and Work Conditions

Physical Demands

• Constant Sitting.
• Occasional Walking.
• Occasional Standing.
• Frequent Bending.
• Occasional Squatting.
• Seldom Climbing.
• Occasional Kneeling.
• Seldom Crawling.
• Frequent Hand Use.
• Frequent Repetitive Motion Hand Use.
• Occasional Grasping.
• Occasional Fine Manipulation.
• Frequent Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Frequent Twisting and Turning (Neck and Waist).
• Constant Vision (Color, Peripheral, Distance, Focus).

Lifting

• Frequent lifting of 0 - 10 lbs.
• Frequent lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Carrying

• Frequent lifting of 0 - 10 lbs.
• Frequent lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Working Environment

• Occasional Driving cars, trucks, forklifts and other equipment. May be required to drive personal vehicle to sites.
• Frequent Working around equipment and machinery. Clinical equipment and machinery.
• Seldom Walking on uneven ground.
• Seldom Exposure to excessive noise.
• Seldom Exposure to extremes in temperature, humidity or wetness.
• Seldom Exposure to dust, gas, fumes or chemicals.
• Seldom Working at heights.
• Seldom Operation of foot controls or repetitive foot movement.
• Seldom Use of special visual or auditory protective equipment.
• Seldom Use of respirator.
• Seldom Working with biohazards such as blood borne pathogens, hospital waste, etc..

Blood Borne Pathogens

• Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

Travel Requirements

20% travel:

These principles apply to ALL employees

Commitment to Providing an Exceptional Patient & Family Experience

University HealthCare Alliance dba Stanford Medicine Partners sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $85.47 - $113.27 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.