PC Case Manager at Jewish Family Services Of Washtenaw County

Purpose/Scope of Responsibility

• To provide intensive case management and group programming to refugee services clients per guidelines of the Preferred Communities, Ukrainian Initial Services, Refugee Entrant Program, and Afghan Supplemental assistance grants. ( https://www.acf.hhs.gov/orr/programs/refugees/rph).
• The Case Manager will play a crucial role in coordinating and facilitating group programming activities for our clients while also providing supervision and mentorship to interns within our organization. This position requires a strong understanding of counseling techniques, group dynamics, and the ability to work collaboratively with a diverse range of clients and colleagues.

Essential Duties and Responsibilities

• Ensures that all Preferred Communities program requirements are met on time.
• Collaborate with Preferred Communities Program Manager to ensure all reports (monthly, quarterly, annual) are completed and submitted in a timely manner.
• Provides intensive case management, including assessment, cultural orientation, daily interaction with clients and follow up.
• Facilitate and coordinate group programming activities designed to meet the unique needs of our clients.
• Conduct assessments to identify clients' group program preferences and needs and monitor and evaluate the effectiveness of group programs, making necessary adjustments for improved outcomes
• Assess and create service plans with clients by obtaining relevant history, collecting and evaluating information, and providing appropriate referrals as needed.
• Works closely with clients on barrier removal, one-on-one and/or in group settings.
• Maintains client-related documentation standards by preparing and completing in a timely manner all required records and reports for all assigned clients in all data management systems (Computerized case notes, Apricot and Unicentric documentation, etc.).
• Maintains professional and technical knowledge by attending agency in-service programs, educational workshops, state and national trainings and conferences, reviewing professional publications and establishing personal networks.Connect clients to external and internal resources to meet individual goals.

• Bachelor’s degree in Social Work (LL/LBSW) or a related field, and/or equivalent experience.
• Experience in group programming.
• Strong knowledge of counseling techniques and group dynamics.
• Excellent interpersonal and communication skills.
• Experience in supervising and mentoring interns is a preferred.
• Strong organizational and time management skills.
• Commitment to maintaining client confidentiality and ethical standards.
• Knowledge of refugee populations and/or community service experience is advantageous
• Computer competency
• Excellent written and oral communication skills
• Excellent data management and organizational skills
• Language proficiency in Arabic, Spanish, Swahili, and/or Pashto is preferred but not required