Front Desk Hospitality - San Diego KOA Resort at Kampgrounds Enterprises, Inc.

The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our front desk hospitality team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you!

Working Hours:

• Part time & Seasonal positions available
• 15-40 hours a week depending on position & campground occupancy
• Shifts occur Monday-Sunday
• Scheduled hours can be from 7am-11pm
• Highest volume on the weekends & holidays
• $17 and up depending on experience

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy
• Learn and operate Campground Management system
• Communicate with all staff and management using Microsoft Teams
• Enforce Resort policies and implement solutions consistent with goals of park
• Proactive guest management to ensure resort like environment for all guests
• Answer phones & emails to help guests with their camping reservations
• Register guests upon arrival and facilitate their stay by answering questions and giving information
• Coordinate with Guest Service staff for late guest arrivals
• Coordinate with Guest Service staff for problem resolution when applicable
• Assists with handling and resolving guest complaints.
• Cashier souvenir sales as well as stocking merchandise
• Participate in team training sessions
• Utilize create problem solving skills
• Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work

Requirements:

• Previous experience in hospitality industry
• Good customer service and communications skills
• Ability to multi task and prioritize
• Able to work with others and work independently
• Professional Appearance and attitude towards guests and fellow team members
• Communicate professionally and patiently
• Be on your feet during shift and able to lift at least 30 lbs.
• Ability to thrive in a fast-paced environment
• Demonstrate leadership abilities
• Bilingual (English and Spanish) a plus
• Intermediate computer proficiency including email, internet and Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong organizational skills