Billing Agent (Contract) at Backpack Healthcare

Billing Agent

Remote | Part-Time $20/hour (6-month contract)

Help Make Healthcare More Accessible

At Backpack Medical Group, we're passionate about creating a seamless healthcare experience for every patient. Behind every successful appointment is a dedicated Billing Agent ensuring insurance information is accurate, benefits are verified, and patients receive exceptional support.

If you're detail-oriented, thrive in a fast-paced environment, enjoy solving problems, and love helping people, we'd love to meet you!

What You'll Do

As a Billing Agent, you'll play a critical role in supporting our patients and clinical teams by ensuring insurance and billing information is complete before appointments.

Contacting patients by phone, email, and text to collect missing insurance information

Verifying insurance eligibility and benefits using Waystar, Availity, insurance portals, and other payer resources

Confirming network participation, behavioral health coverage, and authorization requirements

Communicating directly with insurance carriers when additional information is needed

Documenting all insurance verification details accurately within patient records

Assisting commercial patients with adding payment methods and completing Financial Responsibility Forms before their first appointment

Delivering outstanding customer service while helping patients navigate insurance and billing questions

What Success Looks Like

We're looking for someone who takes pride in accuracy, efficiency, and creating a positive patient experience.

You'll be successful by:

Responding to insurance information requests within

24 hours

Maintaining a 98%+ accuracy rate when verifying insurance benefits

Verifying eligibility for 100% of scheduled daily appointments

Providing a patient experience that earns

90%+ satisfaction ratings

Keeping patients informed during calls and minimizing hold times

What We're Looking For

Soft Skills

Strong technical aptitude and ability to quickly learn new systems

Excellent communication skills across phone, email, and text

Exceptional customer service mindset with genuine empathy for patients

Highly organized with outstanding attention to detail

Collaborative team player who enjoys working across departments

Results-driven with a sense of urgency and ownership

Comfortable adapting in a fast-growing healthcare organization

Preferred Experience

5+ years of experience in Customer Support, Customer Success, Account Management, Relationship Management, healthcare operations, or a similar role

Experience working with insurance verification and patient billing processes

Google Workspace and Microsoft 365 proficiency

Strong Excel and reporting skills

Experience with Waystar, Availity, eClinicalWorks, or NICE inContact is a plus

Accurate data entry and documentation skills

Why Join Backpack Medical Group?

Make a meaningful impact on patients every day

Enjoy the flexibility of working remotely

Join a growing organization where your contributions matter

Work alongside a collaborative, mission-driven team

Grow your career while helping improve access to quality healthcare

If you're passionate about customer service, love solving problems, and enjoy working in healthcare operations, we'd love to hear from you. Apply today and help us create a better healthcare experience for every patient!

Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and wellbeing of our team. We celebrate differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives, experiences, and talents to our team.

Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and wellbeing of our team. We celebrate differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives, experiences, and talents to our team.