Patient Care Clerk at Children's Health

Job Title & Specialty Area: Patient Care Clerk

Department: Food Services

Location: Plano, TX

Shift: 3 days a week - (6 am - 8:30 pm, 7 am - 8:30 pm, 7 am - 8:30 pm) with rotating weekends and holidays

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

This position is responsible for building patient meal orders and delivering them to the patient room in a timely manner.

Responsibilities:

• Prepare patient trays according to specified diet order (includes condiments, cold and hot items)
• Prepare patient meal trays to follow quality, presentation, item placement, and patient meal tray accuracy.
• Deliver completed patient meal orders to patient rooms in a timely manner to meet department expectations; Following all required protocols including isolation and hand hygiene.
• Navigate through multiple information systems simultaneously (CBORD and Tray Monitor)
• Check diet discrepancies in diet order if prompted by Tray Monitor or CBORD.
• Prepare condiments or cold items as needed.
• Stock tray line supplies as needed.
• Deliver floor stock supplies to units as needed.
• Clean, dry and mat trays as needed; Wrap silverware as needed. All side duties as needed.
• Perform other duties and special projects as needed.

How You’ll Be Successful

WORK EXPERIENCE

• At least 1 year related experience - Preferred

EDUCATION

• High school diploma or equivalent - Required

LICENSES AND CERTIFICATIONS

• Obtain Food Handlers Certification within 30 days of hire, and maintain current status thereafter - Required

JOB PROFILE

• Has established skills to perform a range of day-to-day activities
• Understands how own duties relate to others in the team and has an awareness of how the team integrates with others
• Manages own workload by applying an understanding of team priorities; may provide assistance to less experienced colleagues
• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
• Impacts own team through the quality of the service or information provided; Follows standardized procedures and practices and receives regular but moderate supervision and guidance
• Uses foundational communication skills to exchange straightforward information

MANAGEMENT SKILLS

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
• Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Effectively manage one's time and resources to ensure that work is completed efficiently.
• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
• Assimilate and apply new job-related information in a timely manner.
• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.