Customer Service Support Onsite at Intelogix

Pay Rate $15/hr

Who we are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

Responsibilities

• Handle inbound calls for insurance products, including AD&D, general questions, and claims support

• Explain coverage and benefits in a clear, simple way— especially to customers unfamiliar with their plan

• Address cancellation requests and help customers understand the value of keeping coverage

• Assist customers or beneficiaries with claims, including sensitive situations involving death or injury

• Balance retention efforts with empathy—knowing when to educate, save, or support

• Stay calm and professional during difficult or emotional conversations

• Document call outcomes accurately

• Meet performance goals for quality, compliance, and retention

What We Look for in a Candidate

• 18 years of age or older with a High School Diploma or GED

• Typing proficiency of 30 WPM with accuracy

• Strong communication and listening skills

• Comfortable handling objections and influencing decisions

• Able to explain complex topics in a simple way

• Patient and respectful, especially with older customers

• Emotionally aware , can handle both sales and sensitive conversations

• Stays calm under pressure and handles tough calls well

• Goal-oriented with a focus on results

• Basic computer skills and ability to multitask

• Reliable attendance