Membership Program Assistant at V3 Sports / V3

Who We Are

V3 Sports is a nonprofit located in vibrant North Minneapolis, focused on elevating our community through wellness, fitness, and education! Thanks to our amazing partners, donors, and incredible community members, we have been making waves in Minneapolis, serving over a thousand families since 2007.

Why You’ll Love Working Here

Founded as a non-profit in 2007, the mission of V3 Sports mission is to elevate our community through wellness, fitness and education. In 2024, V3 Sports opened Phase One of the V3 Center, a 40,000 square foot health and wellness center that will grow to be a North Minneapolis community asset and a regional destination. The focus of Phase One is to provide a place for Northside residents of all ages to access water, state-of-the-art fitness equipment, physical rehabilitation and enjoy healthy and delicious food offerings.

Phase Two, which V3 Sports is actively fundraising for, will be a regional destination for sporting events, career fairs, community events, and other drivers of economic stability. At the V3 Center, Northside young people and families will access programming that supports their career and economic aspirations and builds the skills they need to make their dreams reality.

Wages and Benefits

$19 - $19.50 per hour, depending on qualifications and experience .

• Earned Sick and Safe Time (ESST)
• Retirement plan with a 4% employer match & immediate vesting

Because V3 Sports is a member with Metropolitan Alliance of Connected Communities (MACC) who partners with St. Mary’s University, V3 employees and their spouses are also eligible for the following benefits at St. Mary’s University:

• Discounted tuition for Bachelor’s, Master’s, and Doctorate programs
• Professional development opportunities
• Access to advancement (internships, job placement, field practice)

Join V3 Sports as a Membership Program Assistant to support the day-to-day operations of V3 Sports' membership program while helping create a welcoming, inclusive experience for members and guests. This role combines customer service, administrative support, and team mentorship to ensure members stay engaged in V3 Sports' mission of building healthier, stronger communities through wellness, fitness, and education.

Membership Operations & Team Support

• Help ensure smooth daily membership operations by maintaining accurate records, processing transactions, and supporting administrative functions.
• Support scheduling, special projects, and department initiatives that improve efficiency and member experience.
• Track and report participation in senior wellness programs, including Silver Sneakers, One Pass, and other partner programs.
• Conduct membership audits and proactively connect with members to encourage continued engagement and participation.
• Support the training, mentoring, and development of Membership Specialists.
• Lead by example by fostering a positive, inclusive, and service-focused environment for staff, members, and guests.

Member & Guest Experience

• Welcome members and visitors with professionalism, warmth, and enthusiasm.
• Help ensure every guest has a positive experience and receives outstanding customer service.
• Assist members with questions, concerns, and program information while providing solution-focused support.
• Monitor and respond to membership-related communications in a timely and professional manner.
• Contribute to a safe, organized, and welcoming environment that reflects V3 Sports' commitment to community wellness.

Who You Are

• You have experience in customer service, membership, retail, hospitality, or in another customer-facing role.
• You can commit to working at least 12 hours per week.
• You have strong communication and interpersonal skills and enjoy building positive relationships with people from diverse backgrounds.
• You can work independently, prioritize responsibilities, and meet deadlines while managing multiple tasks.
• You thrive in a collaborative, team-oriented environment and are willing to learn new skills and responsibilities.
• You have experience working with, or a commitment to serving, individuals from diverse socioeconomic and cultural backgrounds.
• You can travel to locations within a 15-mile radius as needed.
• You are able and willing to maintain current CPR, First Aid, AED, and BBP certifications. (For new hires, training will be provided during onboarding.)
• Preferably, you have a valid driver’s license, access to reliable transportation, and the ability to meet V3 Sports’ driving record requirements. Please note that if the license was not issued in the state of Minnesota, you have 60 days after becoming a Minnesota resident in which to apply for your Minnesota driver's license or permit.

Diversity and open expression are fundamental to the work of V3 Sports. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, religion, national origin, sex, gender identity, sexual orientation, familial status, disability, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance, criminal history (justice-impacted status), housing or homelessness status, height, or weight.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

V3 Sports participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify’s official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf ( https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf). See E-Verify’s Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf ( https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf).

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( https://www.eeoc.gov/poster) notice from the Department of Labor.