Hospitality Concierge at Covenant Health

This posting is for multiple openings of Hospitality Concierge - Public Relations, Patient Experience Guest Services Department at Covenant Children's Hospital in Lubbock, TX. We are hiring for the following opportunities:

• Full Time, Variable Shift, 40 hours a week

• Part Time, Night Shift, 20 hours a week

Please note that this position is onsite and therefore requires the ability to commute to Covenant Children’s Hospital in Lubbock, TX.

The Concierge serves to provide second-mile service to all guests by ensuring an inclusive, high-result, patient-centric experience to ease the way for patients, guests, and caregivers in accordance with our promise, "Know me. Care for me. Ease my way." The Concierge serves as the first point of contact for guests and patients, setting a positive, warm and uplifting tone to those visiting the campus. Using extensive knowledge of all areas of the hospital and businesses surrounding campus, supports patients, employees, and guest requests by providing information, access control, wayfinding, and acting as a go-between for triaging operational issues that arise.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Covenant Children's Hospital (Methodist Children's Hospital) and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• 1 year of related hospitality sector experience providing exceptional customer service dealing extensively with the public

Preferred Qualifications

• 1 year of experience in healthcare

• Familiarity with a multi-line phone system

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID: 449379

Company: Covenant Jobs

Job Category: Food Preparation/Service

Job Function: Operations

Job Schedule

Job Shift: Multiple shifts available

Career Track: Admin Support

Department: 8009 PUBLIC RELATIONS TX CMCL LUBBOCK GUEST RELATIONS

Address: TX Lubbock 4000 24th St

Work Location: Covenant Children's Hospital

Workplace Type: On-site

Pay Range: $16.14 - $24.69

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.