Food Service Supervisor at Children's Hospital Colorado

Job Overview

Supervises Food Service team members in assigned work location. Maintains the highest food quality, customer service excellence, and cost control in conjunction with regulatory compliance. Oversees Food Service in the absence of direct managers. Assists in the day-to-day operations of the department, supporting cross-functional work teams.

Children’s Hospital Colorado, Colorado Springs, is opening a brand-new bistro within the hospital soon. Specialty coffee beverages and foods will be available for team members, families, and patients. Come join the fun and be the first to help open this much awaited location!

Location: Colorado Springs

Job Status: Full-time, 40 hours per week

Shift: Days. Monday - Friday, 7:00am - 3:30pm

Duties & Responsibilities

• Hands-on supervisor for Food Service team members in assigned work location.
• Oversees appropriate staffing levels and job routines in conjunction with Food Service management team.
• Educates team members on job functions and processes. Ensures proper training of team members by utilizing resources available within the team.
• Develops clear goals and objectives for performance management with team members. Responsible for holding team members accountable. Completes and delivers performance evaluations to direct reports.
• Oversees cash control, customer service, and operations.
• Ensures proper sanitation and food safety standards are met.
• Create a positive work environment by assisting team members with customer support when needed. Maintains a positive rapport with internal and external customers through customer service.
• Conducts service recovery with team members, patients and families.
• Ensures food and beverage items are rotated, temperatures are taken, and products are labeled.
• Assists with menu development, product selection and measures to reduce waste.
• Writes team member schedules. Completes Kronos and other relevant time keeping administration tasks.
• Other duties as assigned.

Scope and Level

• Guidelines: Guidelines are in the form of stated objectives for the section, unit, function, or project. Is normally the first level of full supervision in a classification series. Performs most elements of supervision over 50% of the time. May also perform the work of frontline staff as needed.
• Complexity: Work assignment is generally unstructured, and employee is responsible for assigning and supervising a variety of functions to achieve the objectives of the section, unit, or project. Duties performed involve weighing and evaluating factors requiring judgment, analytical ability, and problem solving.
• Decision Making: Employee is responsible for simultaneous coordination and supervision of several functions, programs, or projects in various stages of completion. Primary responsibility for arranging and directing the work of two or more employees.
• Communications: Contacts are of a non-prescribed nature involving the negotiation and resolution of problems and where exceptional degrees of discretion, judgment, and specialized knowledge are required in carrying out the programs and policies of an organization.
• Supervision Received: Under managerial direction, the employee has personal accountability for carrying out the work objectives of an organizational unit or section within the scope of established guidelines and the mission of the organization or department. Employee is expected to resolve problems that arise in the normal course of the work. Work may be discussed with higher level supervisors and reviewed for soundness of judgment and feasibility of decisions.

Minimum Qualifications

• Degrees
  • High School diploma or equivalent.
• Experience
  • Two (2) years of experience in customer service industry.

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $24.48 to $36.72

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.