(1109423) Digital Learning & Development Consultant at Diversified Services Network, Inc.

Digital Learning & Development Consultant

Hybrid | Chicago, IL or Peoria, IL

Diversified Services Network, Inc. (DSN) is seeking a full-time Digital Learning & Development Consultant to join our team in their choice of Chicago, IL or Peoria, IL. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

This Digital Learning & Development Consultant will support strategic digital learning initiatives that enable adoption of digital solutions across dealer and customer audiences. The consultant will leverage AI-enabled tools, agents, and emerging technologies to enhance learning analysis, accelerate content development, improve learning maintenance processes, and support scalable, role-based learning solutions.

Key Responsibilities

• Conduct thorough learning needs analyses to identify performance gaps and translate findings into role-specific learning objectives that support business outcomes
• Support the design and development of comprehensive curricula targeting specific roles and responsibilities
• Coordinate input from cross-functional stakeholders to ensure training aligns with organizational priorities
• Proactively identify and engage Subject Matter Experts, and advocate for access to end users and frontline employees to gather actionable feedback that informs learning design and continuous improvement
• Build partnerships across departments to secure SME participation and facilitate direct learner input throughout the project lifecycle
• Work with external vendors and internal teams to develop and implement high-quality training programs
• Apply adult learning theories and various instructional methods to enhance learner engagement
• Align learning initiatives with business objectives and measure their impact on performance, converting organizational strategies into practical and scalable training solutions
• Plan and execute change management strategies for smooth adoption of new learning initiatives
• Communicate effectively and coordinate projects to ensure timely delivery
• Conduct quarterly evaluations to keep learning aligned with changing technologies, tools, and goals, eliminating overlapping training content and aligning materials to performance goals
• Set and manage expectations regarding project scope, funding, and timelines, ensuring development timelines, modalities, and deliverables align with user needs and objectives
• Collaborate on design approaches that support scalability, maintenance, and adoption
• Evaluate and continuously improve learning effectiveness, adoption, and business impact, leveraging feedback and performance data to refine learning experiences
• Recommend and test new methods to sustain long-term learning effectiveness

Requirements

Required Skills & Experience

• Bachelor's degree in Learning and Development, Instructional Design, Organizational Development, Business Administration or Management, or a related field (with demonstrated experience in learning or enablement) and 5-7 years of experience in learning and development, preferably supporting digital initiatives
• Proven ability to assess learning needs, develop role-based curricula, and deliver scalable, business-aligned learning solutions
• Experience with content optimization and agile or iterative development cycles

• Experience working in cross-functional, matrixed environments with Subject Matter Experts, product teams, and enterprise partners
• Skilled in learning management systems and other learning tools
• Visual storytelling ability, with an understanding of layout, color theory, and visual hierarchy to support engaging training assets
• Strong critical thinking and problem-solving skills to connect learning needs with business priorities
• Experience using generative AI tools and AI-enabled workflows to support learning analysis, content development, personalization, and quality review

Technical Proficiencies

• Content Authoring & AI-Enabled Development Tools: Articulate Rise 360, Storyline 360, Clipchamp, and other digital content development platforms
• Learning Management Systems: Workday Learning or similar, for course management, tracking, and reporting
• Content Management & Collaboration: SharePoint and Microsoft Teams for document collaboration and version control
• Data & Analytics Tools: Excel, LMS reporting dashboards, and basic Power BI/Tableau reporting to track engagement and training effectiveness
• Project Management Platforms: Azure DevOps (AzDO) to manage project backlogs, sprints, tasks, and cross-functional collaboration

Soft Skills

• Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving stakeholder expectations
• Strategic Thinking: Understands how learning solutions align with enterprise goals and performance metrics
• Collaboration: Builds trust and alignment across digital product, vendor, dealer, and enterprise teams
• Attention to Detail: Catches inconsistencies in content, design, or messaging that could confuse learners
• Communication: Communicates clearly and confidently, both visually and verbally, to diverse audiences
• Continuous Learning: Stays current with digital tools, learning trends, and feedback loops for ongoing improvement

Benefits

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 74,000-78,000 per annual