Service Manager - Bay Apartments at AIR Communities

Company Description

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. We are committed to delivering exceptional living experiences for our residents through outstanding service, strong teams, and operational excellence.

Our communities are managed by professionals who take pride in creating environments residents are proud to call home and careers team members are proud to build.

AIR Communities is seeking an experienced Service Manager to join our team in San Diego, CA.

This is an opportunity to lead a high-performing team, oversee a 506-unit community, and play a key role in resident satisfaction, operational excellence, and asset performance. With the support of AIR's technology, systems, and resources, you'll be empowered to make an immediate impact and grow your career.

Where You Will Work

You'll work onsite at Bay Apartments, a waterfront community in San Diego, helping create an exceptional living experience for residents while leading a team committed to service excellence.

Learn more about the community here: Bay Apartments

What We Offer

AIR offers attractive compensation packages that reward performance including:

• Expected pay rate of $80,000 – $90,000 annually + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Monthly Customer Service Satisfaction Bonuses. Service Managers who excel at consistently providing positive resident experiences can earn up to $250 per month.
• An Apartment Benefit option is available to live on-site at the community you are working. The market rent is included as additional income to your base salary and automatically applied to the 100% of the rent cost. Income taxes apply to 80% of the rent cost, as it is considered taxable income. The unit will be selected and approved by Operations leadership based on availability. (certain exclusions apply, specific unit is based on availability and must be approved by operations leadership and an application is required).
• Additional Benefits listed below.

  What You Will Do

• Lead, develop, and hold accountable a high-performing maintenance team focused on safety, quality, and resident satisfaction.
• Direct all maintenance operations, including service requests, preventive maintenance, apartment turns, vendor management, inventory, and building systems.
• Ensure work is completed on time, on budget, and to AIR's standards for quality and customer service.
• Drive resident satisfaction through responsive service, proactive communication, and strong team performance.
• Manage maintenance expenses, optimize resources, and identify opportunities to improve efficiency and asset performance.
• Partner with community leadership to plan capital projects, preserve the asset, and support long-term property goals.
• Maintain compliance with all company policies, safety standards, and regulatory requirements.

Qualifications

Qualifications

What You Have

• 5+ years of maintenance, facilities, or building operations experience, ideally in multifamily, hospitality, commercial real estate, healthcare, or similar service-focused environments
• 3+ years of experience leading maintenance, facilities, or technical service teams
• Strong knowledge of building systems, preventive maintenance programs, and asset preservation
• Experience managing budgets, vendors, inventory, and competing operational priorities
• Proven ability to lead teams, solve complex problems, and deliver a high-quality customer experience
• Reliable transportation
• Ability to work a flexible schedule, including weekends and participation in an on-call rotation
• Ability to safely perform the physical requirements of the role
• Ability to read, write, and communicate effectively in English

Who You Are

• A proven leader who develops teams, builds accountability, and drives performance
• Technically skilled with strong troubleshooting and problem-solving abilities
• Organized, decisive, and able to prioritize in a fast-paced environment
• Customer-focused with a passion for delivering exceptional service
• Results-driven with a strong sense of ownership and accountability
• Proactive and solutions-oriented, with the ability to anticipate needs and resolve issues effectively
• Committed to maintaining high standards of quality, safety, and operational excellence

Additional Information

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• An Apartment Benefit option is available to live on-site at the community you are working
• 401(k) plan with up to 6% matching employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline: The initial deadline for applications is 09/30/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Videos To Watch

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