Front of House Supervisor - The Flowery West Village at The Flowery NY

Reports to: Dispensary General Manager

Key Responsibilities

• Supervise daily Front of House operations and act as a liaison between staff and store leadership.

• Perform opening and closing procedures and ensure all assigned duties are completed accurately.

• Manage and delegate daily Front of House tasks, staff placement, breaks, customer flow, and floor coverage.

• Ensure compliance with company policies, procedures, and all applicable state and local regulations.

• Coach staff on customer service, sales performance, product knowledge, and store expectations.

• Assist leadership with scheduling vendor activations and serve as a point of contact for vendor coordination and communication.

• Maintain vendor relationships without purchasing authority or responsibility for financial decisions or agreements.

• Maintain a clean, organized, and customer-ready Front of House.

• Maintain full availability, including nights, weekends, holidays, high-volume days, and product drops.

• Communicate staffing, operational, and customer concerns to store leadership.

• Meet the physical requirements of the position for extended periods.

• Other duties as assigned by management.

Requirements

Requirements

Previous retail and/or cannabis management experience required.

Benefits

The Flowery is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

The Flowery IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

DUTIES YOU SHOULD UNDERSTAND: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.