Global Process Owner Director at Performance Food Group

Position Purpose

The Global Process Owner (GPO) is accountable for the end-to-end performance, design, and continuous improvement of global processes across the enterprise within a Global Business Services (GBS) operating model. The role owns process strategy, governance, standardization, and transformation to ensure processes are scalable, compliant, customer-centric, and aligned with business objectives. This role serves as the single point of accountability for process outcomes across regions, business units, service centers, and third-party providers.

Primary Responsibilities

• Own the end-to-end global process(es) (e.g., Record to Report, Procure to Pay, Order to Cash, Hire to Retire), including strategy, performance, design, and continuous improvement.
• Define and maintain the global process vision, roadmap, and target operating model aligned with business strategy, GBS objectives, and functional leadership priorities.
• Establish global standards, policies, controls, and process documentation to support consistency, scalability, and compliance.
• Establish and chair global process governance forums to drive decision-making, alignment, and accountability across in-scope teams, regions, and vendors.
• Define and monitor process KPIs, SLAs, and value metrics, including cost, quality, cycle time, and customer or stakeholder experience.
• Ensure regulatory, audit, and compliance requirements are embedded in processes and sustained across all operating environments.
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies to improve operational and service performance.
• Identify and prioritize automation, digitalization, and analytics opportunities, including RPA, workflow, AI, and ERP optimization.
• Partner with IT, Data, and Transformation teams to deliver process enhancements and own the related business cases and value realization.
• Serve as the primary interface between PBS, business units, functions, IT, and external providers, influencing senior stakeholders without direct authority.
• Manage change impacts and communications across an enterprise, matrixed organization to support adoption, process adherence, and capability maturity.
• Partner with PBS delivery leaders to ensure consistent execution of global processes and support vendor selection, onboarding, and performance management from a process perspective.
• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications

• Bachelor's Degree
• 8-15+years in accounting, process management, shared services, GBS, or functional leadership roles.